Quality Features

H. James Harrington's picture
H. James Harrington
Two months ago my column “Are Quality Methodologies All Smoke and Mirrors? Part One” was a review of my interview in 1988 with F. James Mc Donald, the CEO of General Motors Corp. at that time. The...
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Michael S. Flynn and Robert E. Cole
For some time, auto experts have reported that objective quality differences have all but disappeared across most automotive brands. Indeed, the Detroit Three automakers have eliminated or...
Kimberly Douglas's picture
Kimberly Douglas
If your team members (or you) hear “Meeting at 3:00” and think, “Here comes another waste of my time,” then it’s time for a meeting overhaul at your organization. While meetings can be important...
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William Scherkenbach and Mitchell White
While I have been saying this for decades, and while K’ung Fu-tzu implied it millennia ago when he called for a balance of knowledge and action, it takes a while to sink in. W. Edwards Deming showed...
Patrick Lanthier's picture
Patrick Lanthier
There are several challenges that can arise when you start the process of measuring micro and meso scale parts. Some important factors to consider before you begin the actual part measuring are:...
David C. Crosby's picture
David C. Crosby
Y ears ago, when I was a field quality rep (source inspector), part of my job was to audit prospective suppliers. The basis of the audits was MIL-Q-9858A, the military quality system. Most audits...
Denise Robitaille's picture
Denise Robitaille
It was the great W. Edwards Deming who first applied this tenet, “Drive out fear,” to quality management in his book Out of the Crisis (Massachusetts Institute of Technology, 1982) It’s one of his...
Sidney Vianna's picture
Sidney Vianna
Aviation safety is a very critical issue. For millions of people to fly safely every day around the world, a very large and complex network of business and regulatory agencies have to operate...
Raissa Carey's picture
Raissa Carey
As auto making evolves and cars increasingly become simply computers on wheels, independent repair shops are facing a new kind of problem: trying to decode and read cars’ on-board computer systems...
Bill Kalmar's picture
Bill Kalmar
Ritz-Carlton employees are passionate, disciplined, and fanatical about their jobs. Over the years, much has been written about the extraordinary customer service you can expect to receive from...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
A previous article of mine in this newsletter, “NOT Transforming the Data Can Be Fatal to Your Analysis,” addressed the need for appropriate transformations and a predictive performance measurement...
Alex Lucas's picture
Alex Lucas
Top-100 automotive supplier, Kautex, relies on Metris XC50-LS Cross Scanner on LK CMM to verify the production quality of composite fuel tanks. Kautex engineers set up and execute automatic...
Cathy Sunshine's picture
Cathy Sunshine
When first hearing the word “clues,” your mind might start envisioning great fictional detectives such as Sherlock Holmes or Miss Marple, but in the business world it is essential for every leader...
Steven Ouellette's picture
Steven Ouellette
If you have been following my articles over the last few months, you have seen that even though statistical process control (SPC) charts are very powerful tools for examining a process, it turns out...
James O. Pearson's picture
James O. Pearson
We have all had to plan a trip to the airport. Sometimes it goes well and sometimes not so well. One of the problems we have is dealing with the variation in the trip time to the airport. Since I...
John Stiller's picture
John Stiller
 Story update 9/23/09: Reference to 9.5.2.f was changed to 8.5.2.f in second paragraph. As more suppliers are required by their regulators and customers to achieve ISO 9001 certification, and...
Matthew J. Savage's picture
Matthew J. Savage
As companies downsize, they cut down on the number of employees, or move, or close, and thousands find themselves without jobs in a highly competitive job market that they never anticipated. A 55-...
Stewart Anderson's picture
Stewart Anderson
Is the theory of constraints compatible with lean thinking and can the two approaches be used together? This article looks at some of the similarities and differences between the two approaches and...
David C. Crosby's picture
David C. Crosby
Z ero defects (ZD) is probably the simplest, most effective quality management concept ever conceived. Zero defects always works and it can’t fail—only the leader can fail. Once a leader accepts...
Forrest Breyfogle—New Paradigms's picture
Forrest Breyfogle—New Paradigms
Not surprisingly, there was controversy over Forrest Breyfogle's article, "Non-normal Data: To Transform or Not to Transform," written in response to Donald Wheeler’s article "Do You...