{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

All Features

Have You Digitized Your Journey Map?
Annette Franz
In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map. Let me explain my position. You probably know by now that I’m an advocate of digitizing your maps, for a variety of reasons, not the least of…
Are You a Disrupter?
Chip Bell
Visioning beyond the customer is the responsibility of every person interested in a competitive advantage. What do Bill Marriott, Ray Kroc, and Al Hopkins have in common? No, they are not all people of wealth and fame. In fact, Hopkins is a small-town accountant and part-time preacher. They all…
Visual Configure-Price-Quote Systems Reduce Cost of Poor-Quality Job Specs
Zac Cooper
The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous process improvement program, nearly all manufacturing engineers are tasked with some level of quality…
Positive Work Cultures Are More Productive
Jessica Higgins
“Although there’s an assumption that stress and pressure push employees to perform more, better, and faster, what cutthroat organizations fail to recognize is the hidden costs incurred.” —“Proof that Positive Cultures are More Productive,” Harvard Business Review The timeworn industry standard is…
What’s in Your Library?
Annette Franz
I still love to hold and read physical books (as opposed to audible or Kindle). I don’t know how many books I added to my library this year, but it was a lot. I thought I’d share some good ones that I’d recommend you add to your reading list for 2019. These books are not customer experience books…
Inside Quality Digest Live for Dec. 7, 2018
Dirk Dusharme @ Quality Digest
In this episode we look at bioethics, next-gen manufacturing employees, and the death of Le Grand K. What happens if customers want designer babies? We discuss the latest news about a Chinese researcher who claims to have edited the genes of two babies. Should society draw a line in the sand? “…
Understanding the Customer Journey Map
Annette Franz
I’ve written previously about 11 myths and mistakes about journey mapping, but I should add one more myth, which is really the umbrella myth that likely encompasses all the others: Journey mapping is just a tool. Nope, it’s not just a tool; it’s not just a workshop: It’s a process. Journey mapping…
Let’s Measure Effort, But...
Chip Bell
I recently had eye surgery that required me to sleep on my back for two weeks following the operation. I have always slept on my side, ever since I was a kid. My back-sleeping attempts are so challenging, I am never able to nap on those United States to Europe flights. I usually end up burning a…
A Survival Guide for the Era of ‘Alternate Facts’
The Un-Comfort Zone With Robert Wilson
Last year I was invited to give a lecture on critical thinking to the U.S. Navy. I opened my presentation with a story I’d read in Reader’s Digest magazine as a child. It’s an old story you may have heard before, but it’s a perfect introduction to the importance of critical thinking. Here’s how it…
Work That Matters Starts With Matters That Work
John Bell
To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible. So, I ask you, why is there such a gap between the theory and the…
Inside Quality Digest Live for Oct. 26, 2018
Dirk Dusharme @ Quality Digest
In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review. “Young couples ‘trapped in car dependency’” Building entry-level housing along highways may give couples the chance to buy a home, but at what cost to them and the…
Perfect Information: Customer Reviews That Influence Purchasing Decisions
Tom van Laer
Whether you are booking a hotel room, choosing a restaurant, deciding on what movie to see, or buying any number of things, it is likely you have read online reviews before making your decision. What makes a consumer review persuasive, though? No matter how short, it tells a story in much the same…
Continuous Feedback Is the New Way Forward for Employee Reviews
Annette Franz
Traditionally, managers have relied on the annual performance review to provide employees with feedback. However, surveys indicate employees don’t find the process valuable. Simply meeting once a year to discuss their progress doesn’t give employees a thorough sense of their own performance. It…
Inside Quality Digest Live for Oct. 12, 2018
Dirk Dusharme @ Quality Digest
In this episode we look at data, data, more data, and then... engineering the perfect human? “Your Data Are Your Most Valuable Assets” Just what the heck is Quality 4.0? Remember this acronym: CIA. No, not that CIA. Nicole Radziwill explains. “Applying Smart Manufacturing Technology to Conduct…
Book Review: Data Sanity
Rip Stauffer
I must admit, right up front, that this is not a totally unbiased review. I first became aware of Davis Balestracci in 1998, when I received the American Society for Quality (ASQ) Statistics Division Special Publication, Data “Sanity”: Statistical Thinking Applied to Everyday Data. At the time, I…
Inside Quality Digest Live for September 12, 2018
Mike Richman
With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week. (I like to refer to it as “Manufactureville.”) Here’s what we covered during our second show of the week, from the booth of today’s sponsor, Q-Mark Manufacturing: “Tapping Your Employee’s Knowledge” It’s no…
What Business Are You Really In?
Jesse Lyn Stoner
Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.” She asked them “What business are you really in from your customer’s…
Change and the Single-Title Media Company
Mike Richman
If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change. People have been saying that for decades, yet each time we successfully adjust to new business developments—or personal developments, for that matter—what’s the first thing we tend to want to…
Corporate Culture and the Bottom Line
Annette Franz
Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised. Today’s article is a follow-on to, “A Fish Rots From the Head Down,” in which I wrote about the need for…
Should Manufacturers Use Video in Their Marketing Mix?
Katie Takacs
As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise. To give you a numeric sense of our collective obsession with online moving images: Since last year, YouTube has started registering more than a billion hours of video viewing every single day. We all know the…
Are We Mechanizing Customer Delight?
Chip Bell
Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list. Honestly, I was feeling totally entitled since I fly a gazillion miles a year on Delta. Had my name not…
Are Apprenticeships the New On-Ramp to Good Jobs?
Caroline Preston
Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for them. The program had to be a scam. Why would anyone, she wondered, pay her to go to college? Even after Sarat…
Why Meeting Customers’ Expectations Isn’t Enough
Patrick Mork
Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing. But I would argue that one metric rules them all: the net promoter score (NPS). NPS represents the willingness of consumers to recommend your product to…
What a Customer Should Never Hear
Jeff Dewar
‘There’s nothing we can do about it.” In a customer service situation, those words are equivalent to “buzz off” (or worse). Here’s what customer service managers, from healthcare to telecommunications, from utilities to gyms, should have tattooed on the inside of their eyelids: Because employees…
Industrial-Style Teaching Needs an Upgrade
Tara García Mathewson
Some of the most celebrated education reform efforts today serve to make instruction more difficult. Personalized learning, project-based learning, mastery-based learning—they all require more work of teachers and more work of students. But several speakers at the LearnLaunch Across Boundaries…

Pagination

  • First page « First
  • Previous page ‹ Previous
  • …
  • Page 10
  • Page 11
  • Page 12
  • Page 13
  • Current page 14
  • Page 15
  • Page 16
  • Page 17
  • Page 18
  • …
  • Next page Next ›
  • Last page Last »
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us