All Features
Jeff Dewar
In this third installment of our five-part series, we talk with Jim Templin, CEO of ASQE.
Yes, you read that right, ASQE. As in ASQ Excellence. It’s an entirely new legal entity connected at the hip to the ASQ we all know and love. It’s a trade organization that other organizations can belong to,…
Isaac Maw
Automation provides opportunities for new, more efficient workflows and better resource use in manufacturing. Despite a long history of fears concerning job losses brought on by automation, these anxieties aren’t typically reflected in reality.
To learn more about the best ways to upskill workers…
Patrick Hardy
Responding to disasters is one of the most important activities that employees can be asked to grapple with. From natural disasters like hurricanes and earthquakes to technological situations such as power outages, chemical spills, and transportation accidents, as well as security emergencies like…
Harry Hertz
In a recent blog of mine about CEO challenges and opportunities in 2022, the first opportunity listed was to determine how to make a difference.
As stated, employees, customers, and investors want to associate with organizations that serve a larger purpose (emphasis added) than may be expressed in…
David Isaacson
In 1982, when asked about the state of the company’s Xenix operating system, a Microsoft engineer reportedly called it “vaporware“ to indicate that the operating system had really not yet materialized. Unfortunately, the term stuck for this and many other premature software launches.
It’s not only…
Nilanjana Dasgupta
Jen, a student I taught early in my career, stood head-and-shoulders above her peers academically. I learned she had started off as an engineering major but switched over to psychology. I was surprised and curious.
Was she struggling with difficult classes? No. In fact, Jen’s aptitude for math was…
Matthias Gouthier
The ISO Foresight Trend Report highlights global trends across multiple industries that will shape strategic decision making for a better future. Drawing upon these insights, ISO reflects on some of the potential areas for standardization work. In a series of feature articles, we unpack some of the…
Leon Chao
I am 100 percent a millennial (lol), which—according to the Merriam-Webster dictionary—means I’m a “person born in the 1980s or 1990s.” To me, being a millennial means belonging to a cultlike group within a large population of present-day wannabe-adults for whom seemingly arbitrary words like…
Matt Fieldman
You’ve heard the questions from your manufacturing colleagues: “Where are all the good people these days?” “Why don’t people want to work anymore?” and, “Why can’t people show up on time and ready to work?”
During a recent seminar at the City Club of Cleveland, I learned that there are eight…
Bruce Hamilton
I responded recently to a LinkedIn post regarding AI-assisted robotic recycling. The sorting speed is so fast, we almost miss each sort in the blink of an eye. Having observed this same activity attempted by humans—and overlooking the upstream potential to avoid this kind of recycling mess at the…
Meridith Wentz, Kevin Wilkinson, Gary Zack
The purpose of this article is to highlight actions that organizational leaders can implement to help improve organizational resilience and sustainability. Building on the case study, “Using the Baldrige Framework to Improve Organizational Resilience and Sustainability” by Garfield et al (2022), we…
Jason Bradshaw
As a busy leader or business owner, you’re faced with a seemingly endless to-do list to keep your business operating, as well as an ever-increasing list of ideas about how to improve it. However, I suggest you throw out those hundred-plus to-do items and ideas and instead focus on the experience…
OpusWorks
Over two days, engage in eight unique best practice sessions with 11 process improvement and thought leaders at S.O.A.R. 2022, OpusWorks’ annual virtual conference.
Designed to present highly actionable information and game-changing strategies from highly experienced and inspiring human beings, S.O…
Harish Jose
In today’s column, I’m looking at the Ohno Circle in light of German philosopher Martin Heidegger’s ideas. I’ll try to stay away from the neologisms used by Heidegger and will only scratch the surface of his deep insights.
One of the best explanations of the Ohno Circle comes from one of Taiichi…
Kate Zabriskie
Despite our best efforts, it’s not as easy as it looks to get the job training equation right.
“I learned so much during orientation. It’s too bad I won’t use most of it for six months. I took some notes, but I’m sure I won’t remember half of what they told me to do.”
“I’m overwhelmed. I learned a…
Donald J. Wheeler
Many people have been taught that capability indexes only apply to “normally distributed data.” This article will consider the various components of this idea to shed some light on what has, all too often, been based on superstition.
Capability indexes are statistics
Capability and performance…
Alexander Gelfand
For years, researchers have known that our physical and mental well-being improves when we freely give our time to help others. And when we do so through company-sponsored programs, performance-related outcomes like job satisfaction and commitment to work also get a boost.
But there has been…
Scott Dietz
The manufacturing community has long struggled with finding skilled workers, citing, among other things, the misconceptions that manufacturing jobs underpay, are monotonous, and involve working in dirty factories. With the adoption of Industry 4.0—automation and robotics—the issue is as much about…
Bruce Hamilton
With GBMP’s 18th annual Northeast Lean Conference on the horizon, I’m reflecting on our theme, “Amplifying Lean—The Collaboration Effect.” The term collaboration typically connotes an organized attempt by unrelated, even competitive, parties to work together on a common problem; for example, the…
Gleb Tsipursky
Forward-looking organizations use hybrid and remote mentoring to solve two of the biggest challenges for that type of work: on-the-job training and integrating junior employees. Yet despite solving this major problem, mentoring programs that pair new staff with senior employees are all too rare.…
Ella Miron-Spektor, Kyle Emich, Linda Argote, Wendy Smith
‘The experience was magical. I had enjoyed collaborative work before, but this was something different,” says Daniel Kahneman of the beginnings of the years-long partnership with fellow psychologist Amos Tversky that culminated in a Nobel Prize in economic sciences three decades later.
What…
Martine Haas
One thing is clear about the future of work: Hybrid work arrangements are becoming the norm for many organizations. And no matter the industry, the concerns involve the same five “C” challenges: communication, coordination, connection, creativity, and culture. If you’re struggling to manage a…
Yosef Ayzencot
Starting a business is a costly investment. According to U.S. Bureau of Labor statistics, more than half of businesses fail within the first five years of opening. Adding to this pressure were the nationwide staffing challenges during the “Great Resignation” and then the “Great Reshuffle.” This…
Gleb Tsipursky
The monumental battle over remote work is heating up this summer as more traditionalist business leaders demand that their employees come to the office much or all of the time. Yet what these traditionalist executives are failing to realize is that the drama, stress, and tensions caused by their…
Christian Terwiesch
As labor becomes more costly and emerges as a major bottleneck for many manufacturing and service industries, improving labor productivity is an obvious priority. Whether it’s the preparation time it takes for a restaurant worker to cook a meal, the time for an autoworker to install a component,…
