All Features
Dawn Bailey
According to a survey of a broad cross-section of CEOs, the Foundation for the Malcolm Baldrige National Quality Award noted that “deploying strategy is three times more difficult than developing strategy. If deployment is so challenging, the questions [should be], Are you making progress? How do…
Claudine Mangen
Work has become an around-the-clock activity, courtesy of the pandemic and technology that makes us reachable anytime, anywhere. Throw in expectations to deliver fast and create faster, and it becomes hard to take a step back.
Not surprising, many of us are feeling burned out. Burnout—which often…
Roxanne Oclarino
In an ideal world, a project economy would empower people with the skills and capabilities needed to turn ideas into reality. In that world organizations would deliver tremendous value to exceed stakeholders’ expectations by successfully completing projects. Yet research shows that only 35 percent…
Megan Wallin-Kerth
Many industries are embracing apprentice and trade programs in efforts to create a strong and reliable workforce for the future—and the manufacturing field is no exception. The BASF apprenticeship program began as a way for young professionals to find success through practical on-the-job training.…
Jeff Dewar
This is the first installment of a five-part series.
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in Anaheim, California. It was the first in-person conference since Covid hit the world, and attendance was just…
Kath Lockett
‘Firefighters are heroes.” We hear it all the time, from children, the media, and young people looking for a rewarding career. It’s probably something you’ve said or thought yourself at one time or another. These brave men and women put their own safety on the line every day to protect their…
George Siedel
There is no shortage of books critical of business schools. The titles leave little doubt about how much disdain the authors have for the schools meant to prepare future leaders in business. Consider books like Shut Down the Business School: What’s Wrong with Management Education (Pluto Press, 2018…
Susan Robertson
A debate you frequently hear in business circles is whether working online or in-person is more creative. The short answer? Both. Or neither. It’s solely dependent on how the meeting is structured and managed.
When it comes to creativity, a recent study found that online interactions result in…
Tristan Mobbs
Let’s consider how to build a data analytics community. Many organizations want to establish communities of practice or other structures with a similar aim, fostering best practice and collaboration, often with analysts working in different parts of a corporation.
A data analytics community can…
Constance Noonan Hadley, Mark Mortensen
Most white-collar employees have spent the bulk of their career working in teams. However, the rise of hybrid work environments is changing work paradigms in ways that make us wonder whether we still need teams. We’re not saying this lightly: Between the two of us, we’ve spent more than 40 years…
Julie Winkle Giulioni
Welcome to the season that many leaders face with more than a little trepidation: midyear reviews. It’s the point on the calendar that serves as a reminder that the time remaining to deliver desired 2022 results is finite. It’s also the point when managers find themselves working (and worrying)…
Rebecca Beyer
There is Alexa sitting on the kitchen counter waiting for your next query. But before she tells you how to make a perfect avocado salad, would you like to know something about the person who invented her?
As the use of automated assistants and other AI agents becomes more pervasive, how humans…
Faustino Gomez, Sepp Hochreiter
With ongoing global shortages of all kinds of goods, from cars to lumber to cooking oil, both consumers and companies are struggling. The Russian invasion of Ukraine, along with renewed Covid outbreaks in China, are two things that are likely to make things worse before they get better.
One way to…
In an open letter, Bob Fangmeyer, director of the Baldrige Performance Excellence Program, wrote that the Baldridge Award process would be suspended this year. The reasons and future plans are outlined in the letter shown below.
Dear Friend of Baldrige,
I am writing today to provide an important…
Sabrina Habib
Creativity is among the most in-demand skills in the workplace.
It’s not surprising that top multinational companies are looking to hire inventive thinkers: Research shows that creativity can drive innovation and resilience in organizations.
Tech giant Google has grown by innovating the way we all…
The Un-Comfort Zone With Robert Wilson
In a recent column, I wrote about the power of suggestion. I stated, “When our subconscious mind is exposed to a constantly repeated message, it’s going to penetrate unless we are cognizant of it.” Becoming conscious of indoctrinating media messages is important, but recognizing your own internal…
James J. Kline
Big data is a relatively new phenomenon. Its use is increasing in many organizations. But, as with many new processes, its use cuts both ways. It has positive benefits to both the organization and customers. It also has its potential downside. This piece looks at both with respect to the quality…
Matt Fieldman
I remember well when the phrase “a thousand points of light” entered regular usage. Popularized by President George H.W. Bush, the phrase referred to individuals and organizations that provide valuable and even lifesaving work in communities around the country. In 1990, President Bush founded the…
Zhanna Lyubykh, Jennifer Bozeman, Nick Turner, Sandy Hershcovis
Managers may mistreat employees who perform poorly because they assume their behavior results from a lack of diligence rather than other factors, according to research we published in September 2021.
Surveys show that about one in seven U.S. workers feel that their manager engages in hostile…
Steven I. Azizi
It has been more than five decades since Title VII of the Civil Rights Act of 1964 was enacted to outlaw harassment and discrimination against workers in American workplaces. Unfortunately, workplace harassment is still a serious problem for millions of workers in the country.
Different forms of…
Gleb Tsipursky
The biggest falsehood in business leadership and career advice may also be the most repeated: “Go with your gut.” Surely you’ve heard this advice often as a decision-maker, as well as some variations of that phrase, such as, “Trust your instincts,” “Be authentic,” “Listen to your heart,” or “Follow…
Kate Zabriskie
‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.”
“Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management. I think you will thrive based on what I’ve seen…
Mark Hembree
As a late Boomer, I can say my particular age group is better positioned than any to marvel at and bemoan what’s become of journalism and publishing in the last 40 years.
Not that I’m a Luddite. The advent of word processors was a boon to ham-fisted typists like me. A word processor that actually…
Gleb Tsipursky
The future of work—of hybrid and fully remote workers—will require upskilling of employees for organizations that wish to succeed in the post-Covid world. Leaders who want to seize a competitive advantage in that future will need to benchmark their training initiatives for best practices on…
Knowledge at Wharton
Negotiating a salary increase or a job promotion ranks high on the list of hard conversations to have at work, and it doesn’t get any easier without a plan.
“People think, ‘I’m just going to knock on their door, sit down with them, and noodle around and see where this goes.’ That’s not a plan,”…
