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Modernizing Pharmaceutical Manufacturing to Improve Drug Quality
The U.S. Food and Drug Administration (FDA) is working with drugmakers in a new way to help the industry adopt scientifically sound, novel technologies to produce quality medicines that are consistently safe and effective—with an eye toward avoiding drug shortages. When manufacturing problems…
Engineering a Sustainable Future, Part 1
Ryan E. Day
The words “plastic,” “polymers,” and “environmental responsibility” rarely bump consonants in the same sentence, but public sentiment and keen competition can nudge a company into exploring all kinds of plastic substitutes. Of course, a $160 price tag on a barrel of oil is also rather compelling.…
Work Systems and Supply Chains: Are You Ready in Case of Disaster?
Dawn Bailey
I heard the example that best helped me understand work systems and supply chains at a Baldrige training event right after the very sad 2011 earthquake and tsunami in Japan. A colleague was talking about automakers in the United States and elsewhere whose suppliers were located in the devastated…
Your Employees: A Principal Factor in the Supply-Chain Risk Equation
Sonal Sinha
In a recent poll, employees (22.9%) were identified as the top source of supply chain fraud risk, followed by vendors (17.4%) and other third parties (20.1%), including subcontractors and their vendors. In calling new attention to the old cliché of “an inside job,” the statistics may prove to be…
Airbus Plant Lands in Sweet Home, Alabama
Lou Washington
I came across a couple of interesting articles related to the Airbus plant that recently opened in Mobile, Alabama. The first, by Justin Fox, is found in BloombergView, and the second was written by Jon Talton from The Seattle Times. Both pieces sought to explain why Airbus would build an assembly…
Five Benefits of Embracing Sustainability and Green Manufacturing
Brian Lagas
Embracing sustainable and green principles is not just a trend. Cultivating such practices helps organizations become more efficient, competitive, and profitable. It’s more than simply a good thing to do. Manufacturers are realizing the many short- and long-term financial benefits from…
A Textbook Case of Supply Chain Mismanagement
John Niggl
On the morning of Thursday, Aug. 13, 2015, I woke to find dozens of posts from netizens clamoring about events that had occurred late the night before. There had been two massive explosions reported from a warehouse in Tianjin, a prominent port city in northern China. Shockwaves were felt several…
Understanding Foreign Supply Chain Risks
Sonal Sinha
Competitive pressures affecting bottom-line profit margins have risen dramatically in today’s global economy. As a result, an increasing number of U.S. companies have turned to outsourcing of goods and services to reduce manufacturing and operational costs. Although international supply chain…
The New, New Silk Road
Ryan E. Day
True, “Marco Polo” is a great tag game played in a swimming pool, but Marco Polo the man is probably better known in connection with the trans-Asiatic trade route known as the Silk Road. That, however, was the old Silk Road. Yes, there is a new Silk Road, and no, it shouldn’t be confused with the…
Mitigating Supplier Risk Through Cloud-Based Quality Management Portals
Benjamin Mack
Suppliers play a major role in bringing products to market. This means that the product received from suppliers must be safe and of the highest possible quality, which is a must because stakeholders not only rely on their suppliers to help bring products to market—they also rely on them to help…
Managing Product Quality Across the Global Supply Chain
Ron Brown
Consumer packaged goods companies have a number of challenges to face in the global marketplace, including managing higher costs of raw materials and labor, complying with global regulatory requirements, and capturing market share through mergers and acquisitions. They also need to determine how…
Build Strong Relationships With Suppliers Through Automated Auditing
Joe Humm
Many hands and companies touch the materials required to get a finished product to market. With the growth of supplier networks and contract suppliers, much of the quality process is out of the manufacturer’s control. If materials shipped from any vendor aren’t up to spec and a faulty product…
Made (Safely) in America
Rich Thomas
Manufacturers may be able to produce their products more cheaply overseas, but that option has its pitfalls, including supply-chain logistics and security issues. When deciding how and where to manufacture your product, it’s important to weigh the pros and cons carefully. Particularly for small…
Should You Treat Distributors Like Employees or Customers?
Jordan Katz
For suppliers, one question comes up again and again in their distributor relationships: Should you treat your distributors like employees, or should you treat them more like customers? The answer isn’t always clear. Distributors seem like employees because they sell and deliver a supplier’s…
My Supply Chain Resolutions
Steve Banker
What resolutions are you making in the New Year to improve your supply chain? Here are a few of mine. To remember that supply chains should be built backward from the customer One way to do this is to use a perfect order metric as a key way of measuring the supply chain organization. The question…
Supply Chains: Three Levels of Oversight
Calin Moldovean
T he modern supply chain is becoming more complex, and many different levels of skill and oversight are found among suppliers and purchasing companies. Some suppliers do an excellent job of implementing lessons learned and maintaining a high level of quality, production, and safety. Other…
Good Corporate Citizenship Matters More Than Ever Before
Sonal Sinha
There’s a reason why companies like Coca-Cola, Disney, Gap, and GE consistently rank among the world’s most admired organizations—and it has to do with more than just the strength of their products and services. These companies have demonstrated their commitment to the local communities and…
Using SPC Software to Enhance Your Production Supply Chain
Danei Edelen
Manufacturers today report that their biggest challenge is satisfying customers who demand more detailed product information. For larger companies with many suppliers and remote locations, this is an important issue. To maintain profitability, manufacturers rely on production automation, and in …
Do You Know Your Supply Chain?
Andrew Savini
Global supply chains are growing significantly larger and more complex for many companies across the globe. At the same time, the regulatory environment is quickly evolving, requiring these companies to have more visibility into the behaviors and practices of their suppliers. As a result, elements…
Creating a Culture of Compliance Across Your Supply Chain
Sonal Sinha
Regulations such as the Foreign Corrupt Practices Act (FCPA), the UK Bribery Act, and the Dodd Frank Wall Street Reform and Consumer Protection Act (specifically Section 1502 on conflict minerals) have compelled companies to extend their compliance and monitoring efforts beyond the four walls of…
Managing Supply Chain Risks in Multichannel Selling and Customer Fulfillment
Sonal Sinha
Traditionally, brick and mortar stores have been the primary, and often only, way for companies to sell their products. But with the advent of e-commerce, mobile commerce, and social media, companies have the power to reach consumers through multiple sales channels, across geographical markets,…
The Importance of Analytics in the Supply Chain
Mohan Ponnudurai
Analytics, business intelligence, and key performance indicators (KPIs) are common phrases we hear just about everywhere in the workplace. The top focus for chief information officers has been on business intelligence and analytics and will likely continue through 2017 according to Gartner Inc.…
Profound Knowledge in Complex Systems: A Business Case
Quality Digest
There is no substitute for knowledge... —W. Edwards Deming The W. Edwards Deming Institute (deming.org) and Purdue University held their 2013 Annual Fall Conference in West Lafayette, Indiana, last week, focusing on Deming’s ideas and their connection to the critical concept of sustainability.…
Deming, Profound Knowledge, and Global Sustainability
Andrew McKeon
Editor’s note: Andrew McKeon will be a guest of Quality Digest Live on Friday, September 27, 2013, at 11 a.m. Pacific/2 p.m. Eastern. McKeon will be speaking at The Deming Institute’s Annual Fall Conference, Oct. 18–20, 2013, in West Lafayette, Indiana. Businesses today are moving from a world…
Managing Supply Chain Risk in a Complex World
Mike Richman
It’s been said that supply chain risk today is riskier than ever before. Why? Well, there are several reasons. Supply chains are lengthier. Almost everyone manufacturing anything today must deal with a wild proliferation of suppliers, many of which reside in nations scattered across the globe. Of…

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