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Transition Successfully to ISO 9001:2015
TÜV SÜD America
The revised ISO 9001:2015 standard was published on Sept. 23, 2015. The release of this standard has many organizations preparing for the transition from ISO 9001:2008, and with transition comes uncertainty: How long will it take? What will it cost my organization? Where do I start? These and…
Untangling the Gordian Knot of ISO 9001
Dan Nelson
Have you ever noticed someone struggling with a problem because he didn’t know the “trick” to solving it? Have you ever wrestled with a problem, only to discover that it actually wasn’t a problem; you were simply approaching it improperly? In these cases, the way forward is usually apparent after…
What Technology Can and Can’t Do for Quality
Arun Hariharan
Technology is a useful tool in quality. That said, there are limits to what technology can do. Here’s my summary of its advantages and disadvantages for quality professionals. 1. Data and measurements. Technology can help you automate measurements and analysis of data (Minitab statistical software…
The Levey-Jennings Chart
Donald J. Wheeler
The Levey-Jennings chart was created in the 1950s to answer questions about the quality and consistency of measurement systems in the chemical and process industries. This column will illustrate the fatal flaw in this technique and show a better way to track the consistency of your measurement…
David Bowie: Look Back in Quality
Greg Fox
Unless you live under a rock, you’ve no doubt heard that the world recently lost David Bowie, one of the greatest artists of our time. My memories of the Thin White Duke go all the way back to my formative years. I recall his music echoing through the halls of our house as I crooned along while…
Approaching Statistics As a Language
Eston Martz
Not long ago, I couldn’t abide statistics. I respected the field, in much the same way a gazelle respects a lion. Most of my early experiences with statistics indicated that close encounters resulted in pain, so I avoided further contact whenever possible. So how is it that today I write about…
Statistical Tolerance Intervals
Donald J. Wheeler
One computation that modern software offers to unsuspecting users is the statistical tolerance interval. Since this sounds very much like limits for individual values, some have been tempted to use them on process behavior charts in place of the traditional three-sigma limits for individual values…
Where Does the Success-Testing Formula Come From?
Fred Schenkelberg
The planning of environmental or reliability testing becomes a question of sample size at some point. It’s probably the most common question I hear as a reliability engineer: How many samples do we need? Also, when evaluating supplier-run test results, we need to understand the implications of…
Can You Prove Anything With Statistics?
Davis Balestracci
“It is impossible to tell how widespread data torturing is. Like other forms of torture, it leaves no incriminating marks when done skillfully. And like other forms of torture, it may be difficult to prove even when there is incriminating evidence.” —J. L. Mills When will academics, Six Sigma…
Know Your Distribution
William A. Levinson
The Shewhart control chart is relatively insensitive to non-normal distributions, and the worst foreseeable consequences of a wrong decision involve searching for an assignable or special cause when none is present. The economic consequences depend on the time wasted, and whether unnecessary…
How Many Episodes Does It Take to Get Hooked on a TV Show?
Michelle Paret
I have two young children, and I work full-time, so my adult TV time is about as rare as finding a Kardashian-free tabloid. So I can’t commit to just any TV show. It better be a good one. I was therefore extremely excited when Netflix analyzed viewer data to find out at what point watchers get…
Six Secrets for Productive Meetings
Davis Balestracci
“When I die, let it be in a meeting. The transition from life to death will be barely perceptible.” —Anonymous Today I’m going to share some ideas from an always-thoughtful newsletter written by Steve Harden of LifeWings—a company of pilots who use aviation ideas to create cultures of safety in…
Beyond SPC
Douglas C. Fair
Sponsored Content Statistical process control (SPC) software has been around for decades, used by manufacturers across industries to help monitor process behavior and control quality on the shop floor. Like any technology, the software has evolved over the years into something much more than a…
Does Every Good Analytical Chemist Need to Be a Statistician?
Eston Martz
I read trade publications that cover everything from banking to biotech, looking for interesting perspectives on data analysis and statistics, especially where they pertain to quality improvement. Recently I read a great blog post by Tony Taylor, an analytical chemist with a background in…
Don’t Assume a Bell Curve
William A. Levinson
We all know what happens when we assume. For example, traditional designed experiments assume that residuals, the differences between the actual and modeled data, follow the normal distribution (as seen in figure 1). These experiments include t tests, analysis of variance (ANOVA), factorial…
How Many Samples Do You Need to Be Confident Your Product Is Good?
Jim Colton
How many samples do you need to be 95-percent confident that at least 95 percent—or even 99 percent—of your product is good? The answer depends on the type of response variable you are using—categorical or continuous. The type of response will dictate whether you’ll use: 1. Attribute sampling:…
Which Supplier Should You Choose?
Eston Martz
Whatever industry you’re in, you’re going to need to buy supplies. If you’re a printer, you’ll need to purchase inks, various types of printing equipment, and paper. If you’re in manufacturing, you’ll need to obtain parts that you don’t make yourself. But how do you know you’re making the right…
Process Capability: How Many Data?
Scott A. Hindle
When considering how good a production process is, it’s important to ask, “Can we expect the output to be fully conforming?” An assessment of process capability can answer this. Data are needed, but how many? Is “30” the right number? This article examines these last two questions. First, why 30…
Why Chart Your Data?
Douglas Allen
It’s a cold winter’s night in northern New Hampshire. You go out to the woodshed to grab a couple more logs, but as you approach, your hear a rustling inside the shed. You’ve gotten close enough to know you have a critter in the woodpile. You run back inside, bolt the door, hunker down with your .…
Properties of Probability Models, Part 2
Donald J. Wheeler
Story update 9/8/2015: There was an error in the data set for columns "Skew" and "Kurt" in figure 7. The error has been corrected. Clear thinking and simplicity of analysis require concise, clear, and correct notions about probability models and how to use them. Last month in part one we looked…
Combining Tools of the Past and Present
Joel Smith
Just 100 years ago, very few statistical tools were available and the field was largely unknown. Since then, there has been an explosion in available tools, as well as ever-increasing awareness and use of statistics. Although most readers of this column are looking to pick up new tools or improve…
The Economics of Project Management
John Flaig
I have discussed the economics of project management numerous times in presentations all over the country, and based on the response to my message, I have to conclude that many people just don’t get it. Let me again sound the wake-up call with a quote from V. S. Liebhold, co-author of the article…
Properties of Probability Models, Part 1
Donald J. Wheeler
Some commonly held ideas about skewed probability models are incorrect. These incorrect ideas are one source of complexity and confusion regarding the analysis of data. By examining the basic properties of skewed distributions this article can help you to greater clarity of thought and may even…
How Major League Baseball Fails to Protect Pitchers
Joel Smith
Last month, the ESPN series Outside the Lines reported on baseball pitchers suffering serious injuries from being struck in the head by line drives, and the efforts that Major League Baseball (MLB) is making toward having protective gear developed for pitchers. You can view the report here if you…
More Golf, Statistically
Davis Balestracci
This is a continuation of my last column, which I’ve written to honor my late dad who loved golf. As promised, let’s look at the Masters golf tournament final four-round scores for the 55 players who survived the cut. We’ll analyze and then give it a twist based on the ongoing enumerative vs.…

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