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Lean Lessons From Covid
Bruce Hamilton
You may recognize the following quote from Friedrich Nietzsche, or more recently from Kelly Clarkson: “What doesn’t kill you makes you stronger.” I’ve thought about this often during the last 22 months in context of the horrible pandemic and, more parochially, in relation to the efforts of many…
Happy 40th, QD!
Mike Richman
It’s hard to fathom that Quality Digest, a little Northern California media company respected by all and beloved by many, turned 40 in November 2021. For a human being, 40 may be the new 30, but it’s still just creeping up on middle age. For a small business, on the other hand, 40 years is…
A 40-Year-Old Bone of Contention
Ryan E. Day
Quality Digest (QD) was born 40 years ago. Birthed as Quality Circle Institute (QCI), the organization was conceived as a consultancy focused on bringing the success of quality control circles at Lockheed to organizations that were beginning to awaken to the importance of employee involvement in…
The Ghost of Quality Future
Dr T Burns
I’m a chemical engineer. The fundamentals of the chemical engineering profession were laid down 150 years ago by Osborne Reynolds. Although chemical engineering has seen many advances, such as digital process control and evolutionary process optimization, every engineer understands and uses Reynold…
Three Surprising Ways Marketing Can Solve Manufacturers’ 2022 Challenges
Dennis Bailen, Bob Sherlock
Manufacturing businesses small and large have had their hands full with the fallout of the pandemic, and although it seems the worst of the crisis is now behind us, companies will continue to grapple with how to keep both customers and employees on board despite supply chain issues, intense…
After a Global Pandemic, Are Fully Remote QMS Audits Truly Effective?
Steven Severt
Although ISO 19011—“Guidelines for auditing management systems” has included language about remote quality management system (QMS) auditing since the 2018 revision, this became a reality for many of us in March 2020 with the onset of Covid-19 and the mass lockdowns that ensued. Many of us have been…
Digital-First Supply Chains Are Critical
Jason Tham
It’s common to hear about how the Covid-19 pandemic has disrupted supply chain operations. Supply chain leaders are navigating one of the most difficult periods in recent history, and it’s impossible to foretell an end to global disruptions. What many don’t realize, however, is that the pandemic…
Achieving Better Medtech Outcomes With Proactive Post-Market Surveillance
Kari Miller
In the medtech space, all roads lead to quality. Unlike pharma, which looks at safety and quality separately, all of the information around risk and vigilance to inform product improvement will be housed within a medtech company’s quality management system (QMS). The primary goal of post-market…
Using NVH System Prediction for Early Design and Virtual Prototyping
Siemens PLM Software
Siemens Digital Industries Software introduces System NVH Prediction, a new Simcenter software application. It can bring the benefits of a comprehensive digital-twin approach to accurately and easily predict the interior and exterior noise, vibration, and harshness (NVH) performance of a vehicle…
Creativity May Suffer When Mature Projects Change Hands
Dylan Walsh
Justin Berg has watched Back to the Future at least 25 times. Same with the DVD special features—the voiceovers and backstory and interviews. It’s his favorite movie, and he’s long believed that part of the film’s greatness is attributable to the fact that writer-director Robert Zemeckis oversaw…
What E-Commerce Will Look Like in 2022
Quality Digest
Getting your product into customers’ hands is often an undervalued—and under-engineered—part of your organization’s value chain. If the pandemic’s effect on our supply chains has taught us anything, it’s this: Diligent reevaluation of our modus operandi is a must for success. When the Covid…
It’s Not ‘The Great Resignation.’ It’s Actually ‘The Great Recognition.’
Matt Fieldman
Some are calling it, “The Great Resignation.” Others are calling it “The Great Reshuffle.” After spending the past year as executive director of America Works, I’ve talked with more than 250 manufacturing workforce development professionals throughout the MEP National Network and our partners.…
Boosting Vaccine Production Needs the Right Degree of Flexibility
Prashant Yadav, Antoine Désir
The pandemic has seen an unprecedented global effort to accelerate the development of safe and effective vaccines as well as a rapid expansion of vaccine manufacturing capacity. However, challenges in further scaling up vaccine manufacturing capacity to meet higher-than-expected demand, and the…
Fusing High Performance and Manufacturability With SDfM
Jacob Bourne
Simulation technology is continually advancing to model increasingly real-world product behavior; however, many companies lag in its adoption. A recent survey found that only 37 percent of respondents said they applied manufacturing simulation during the product design phase. The vast majority…
For Real Improvement, Quality Must Be Baked Into Corporate Culture
Arron Angle
I just received and read the “2021 ASQE Insights on Excellence Executive Brief.” The brief examines how quality initiatives are progressing in the digital era, based on the views and experiences of 542 executives and quality professionals from global enterprises. Here we go again, I thought. Yes,…
Creating and Commercializing the NIST RoboCrane
Nicholas Dagalakis
The RoboCrane—now hard at work at the Chernobyl and Fukushima nuclear cleanup sites—is a good example of a successfully commercialized technology invented at the National Institute of Standards and Technology (NIST). I’ll try to tell that story here. During the early 1980s, the manufacturing of…
Winning the War for Talent Acquisition and Retention
Rick Grimaldi
Employee engagement has been a boardroom buzzword for quite some time. We’ve long known engagement matters. Still, the unspoken “but” has always been that metrics—especially those of the performance and financial ilk—matter more. Now, with the workplace talent shortage at a 10-year high, the time…
Effective Collaboration for a Thriving Culture in Hybrid and Remote Teams
Gleb Tsipursky
Organizations will need to pivot their corporate culture if they wish to survive and thrive in the world of virtual collaboration after the pandemic. The most important changes will stem from the wide-scale and permanent shift to hybrid and fully remote modes of working. Between 65 percent to 75…
How to Approach Corrective Action Requests With Medical Device Suppliers
Taylor Brown
For medical device manufacturers, finding success means setting ourselves up for success with repeatable processes that not only ensure quality but also mitigate future risk. This drive for quality is the reason we have such hyper-specific language in our standards. It’s what demands the stringent…
Four Ways Robots Improve Construction Risk Management
Emily Newton
Risks are inherent in the construction industry, and they come in various types. The National Institute for Occupational Safety and Health (NIOSH) reports that more than one in three deaths happen in this sector because of falls. The data also show that companies with fewer than 20 workers had more…
Cultural Transformation in Technology Can Boost Company Efficiency
Karla Jo Helms
Covid-19 has changed America’s workforce in a fundamental and most likely permanent way, and not adopting the “new normal” can be the difference between success and failure. According to the Pew Research Center, more than half of American workers surveyed have said that given a choice, they would…
The Power of Commitment
Bruce Hamilton
In 1996, the TSSC (Toyota Production System Support Center) began working with my company to create one-by-one production capability in our product assembly. Previous to TSSC’s assistance, we’d moved the furniture and machines into cells, creating the appearance of flow production, but we lacked…
Top Challenges Impacting the Frontline Workforce
Corey Brown
Even with advancements in technology and automation, the frontline workforce remains essential to modern manufacturing operations. In fact, 72 percent of factory work is still performed by people. This means that operators, technicians, and line managers are all your biggest operational risks.…
Ten Surprising Reasons Your Objectives and Key Results Are Failing
Bastin Gerald
It’s a great feeling for business leaders when they find a framework they know can change the way their company formulates and executes their goals. The feeling of possibility that comes with finding the right goal-setting framework acts as motivation to achieve more, more efficiently. Many leaders…
Making the Case for the Initial Viable Product
Aron Solomon
The past few weeks I advised several entrepreneurs who are trying to bring a product or service to market. Each is struggling with whether the minimum viable product (MVP) they’re launching is too minimum and would therefore be nonviable. The notion of the MVP has always had its pros and cons, but…

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