All Features
Annette Franz
Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers.
If company leadership wants to transform the culture of the organization and become a lean company, they’ve first got to understand what comprises lean leadership,…
Scott A. Hindle
Part two of this four-part series on process capability concluded with Alan just about to meet Sarah for a second time. He thought he was making good progress with his analysis of Product 874 data until he was asked to assess process capability, even though it can’t be assessed for an unstable…
British Assessment Bureau BAB
There are hundreds of security breaches that happen every day but in the end, they fall into three main groups: malicious, intentional, or criminal; system glitches; and human error.
The IBM “2015 Cost of Security Breach Survey” conducted by Ponemon Research, catalogs 49 percent of the breaches…
John Maxwell
Have you ever considered the time investment required of some of the world’s greatest achievements?
• It took 26 months to build the Eiffel Tower. • It took Da Vinci four years to paint the Mona Lisa. • It took Michelangelo four years to paint the ceiling of the Sistine Chapel. • It took Leo…
Scott A. Hindle
In part one of this four-part series, we considered the basics of process capability, as witnessed through the learning curve of Alan in his quest to determine the product characteristics of the powder, Product 874. We pick up with Alan here as he prepares for his second meeting with his colleague…
Harish Jose
Uncertainty is all around us. A lean leader’s main purpose is to develop people so they can tackle uncertainty. There are two ways to tackle uncertainty: One is genchi genbutsu (go and see, or seeing for yourself), and the other is to employ the plan-do-check-act (PDCA) cycle, a method for…
Gensler’s U.S. Workplace Survey 2016 is the latest in a series that builds on more than a decade of research. The company, an integrated architecture, design, planning and consulting firm, started that journey in 2005 by uncovering a link between a better-designed work environment and performance…
Scott A. Hindle
In my August 2015 article, “Process Capability: How Many Data?” I discussed whether 30 data were the “right” number in an analysis of process capability. In this four-part series, the focus is on understanding what process capability is and the pitfalls associated with it, along with how it can…
Barbara A. Cleary
In a rapidly changing business environment, it’s sometimes hard just to keep up with everyday demands—never mind having time to develop new and better approaches to changing requirements, needs, or markets. Staying ahead of the curve sounds as if it might demand working longer hours, hiring more…
William A. Levinson
ISO 9001:2015 clause 4.2—“Understanding the needs and expectations of interested parties” requires the organization to determine the “requirements of these interested parties that are relevant to the quality management system.” The recent two-day conflict that Facebook lost to F.B. (Fluff Busting…
Marlene Chism
The world needs leadership, and there’s no better way to lead than to listen. A leader who listens controls the conversation, and has the power to build bridges instead of barriers.
Listening requires you to be present, to set aside your own agenda, to use discernment.
When someone says, “Black…
Jon Speer
Did you know that during the first six months of 2015, 69 percent of 510(k) submissions were rejected the first time? And that up to 75 percent of first-time 510(k) submissions are regularly sent back? I heard this and thought it was a crazy statistic. Is it really that high?
Then I spoke with a…
Michelle LaBrosse
Before you can do a project well, you must first make sure it’s the right one for you at that time. A project is “right” when it moves you closer to your long-term goals, aligns well with your unique strengths, and is achievable given the resources and people you have available. Once you’ve…
Quality Transformation With David Schwinn
It’s hard these days to miss the passion of people who support Donald Trump or Bernie Sanders, the steadfastness of the Tea Party, the outrage of the Occupy Wall Street group, and the frustration of young people who have so given up on the system that they choose not to vote. Most grievous is the…
Bruce Hamilton
A friend and colleague remarked to me that “the lean market has become mature,” implying a depth and breadth of lean understanding in industry that I have rarely seen myself.
Standardized work, for example, almost always looks like time setting to me, an occasional and cursory exercise by…
Peter J. Sherman
As organizations become successful and grow, uncertainty is generally the enemy. Thriving organizations seek to eliminate variation and increase efficiency. They identify best practices and policies, and design standard operating procedures. Such efforts can make a business wildly efficient at…
Kevin Meyer
As I was researching the remarkable similarities between lean and Zen for my book, The Simple Leader (Gemba Academy, 2016) one of the most interesting—and meaningful—was the concept of the beginner’s mind.
Taiichi Ohno said, “Observe… without preconceptions and with a blank mind.”
Zen master…
Afaq Ahmed, Yves Van Nuland
New technologies have empowered customers to seek out the best products and services at the lowest cost and shortest delivery times. Customers can compare price and delivery information as well as reviews about product quality. Thus, the importance of sustaining outstanding quality in order to…
Steve Garbrecht
Here’s a stat that might surprise you—according to LNS Research, 50 percent of manufacturers have implemented or will be implementing cross-functional groups to support their operational excellence journeys within a year. At the same time, only 18 percent have software or processes in place to…
Annette Franz
I was honored recently to be a guest on Innochat, a weekly Twitter chat that takes place every Thursday at noon Eastern time. The show is about innovation and covers a wide range of topics and angles. If you love talking innovation, make time for this chat every Thursday.
The topic on July 21 was…
Andrew Maynard
Elon Musk, CEO of Tesla Motors, recently revealed the second part of his master plan for the company, and it’s a doozy. Not content with producing sleek electric cars (which to be fair, were only a stepping stone to greater things), Musk wants to fundamentally change how we live our lives. But the…
MIT News
Ever waited way too long at your doctor’s office for an appointment to start? Those long waits may soon be over. A schedule-optimizing software developed by MIT spinout Arsenal Health gets more patients seen more quickly and could soon be used by thousands of healthcare providers across the…
Harish Jose
Today I’d like to take a look at a lesson from Taiichi Ohno regarding the pursuit of quality. His comment, “The pursuit of quantity cultivates waste, while the pursuit of quality yields value,” struck a chord with me. Among other things, he's referring to the importance of resisting mass-…
Knowledge at Wharton
Have you seen the recent commercial where a young son tells his parents that he’s going to work for GE—as a software developer? Their response was one of bewilderment. In their minds, GE is a manufacturer. The commercial exemplifies the idea that the mental models of leaders—their attitudes,…
Jesseca Lyons
This may be stating the obvious, but engineers are generally very analytical. One of the areas where this trait comes to the fore is in evaluating all the ways things can go wrong. This includes exposure and using tools like failure mode and effects analysis (FMEA).
As an engineer, there’s a good…
