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‘Control Charts! They Make the Blind Hear and the Deaf See!’
Davis Balestracci
“With data from an epidemic there is no question of whether a change has occurred. Change is everywhere. The question is whether we are getting better or worse. So while the process behavior chart may be the Swiss army knife of statistical techniques, there are times when we need to leave the knife…
How to Increase the Value of Your Supplier Audits
Angelo Scangas
A manufacturer’s ability to maintain high-quality products and regulatory compliance depends largely on its suppliers’ own quality-related activities. Supplier audits can be an important tool for manufacturing organizations to ensure their suppliers are consistently delivering high-quality parts,…
The Trap of Getting Back to Normal During the Pandemic
Gleb Tsipursky
As a vast number of companies rush to reopen, they’re falling into the trap of “getting back to normal.” They don’t realize that we’re heading into a period of waves of restrictions, due to many states reopening too soon. Indeed, some of the states that opened early have already reimposed some…
How GE Missed Out on the LED Revolution
Michael Weinold
After nearly 130 years in business and a series of breakthrough innovations that shaped the way we light up our homes, General Electric has sold its lighting division to the U.S.-based market leader in smart homes, Savant, for a reported $250 million (£198 million). Although a licensing agreement…
Managing Productivity
Ken Voytek
I’ve made it my personal crusade to keep a focus on the fundamental importance of productivity to manufacturers, to the Manufacturing Extension Partnership (MEP) program at the National Institute of Standards and Technology (NIST), and to the MEP centers that do the daily work of helping small…
Quality Professionals Need to Defeat Unconscious Bias
Gleb Tsipursky
How can quality professionals defeat unconscious bias? First, you need to know what unconscious bias is. Unconscious bias (also known as implicit bias) refers to unconscious forms of discrimination and stereotyping based on race, gender, sexuality, ethnicity, ability, age, and so on. It differs…
The Graceful Exit
Martin J. Smith
Robert Siegel has peered into the post-Covid-19 future and concluded that anyone hoping for a quick recovery is likely to be disappointed. Which means a great many businesses will fail. “We can say that with 1,000-percent certainty, and there are many reasons why,” says Siegel, a lecturer in…
Shingo’s Whys
Harish Jose
Shigeo Shingo is one of my heroes in industrial engineering. He had a great mind that thrived on curiosity. Today I am looking at Shingo’s Whys. This is in contrast to Taiichi Ohno’s 5 Whys method. Ohno’s 5 Whys method is one of the tools in Toyota Production System to get to the root cause of an…
Five Skills to Master High-Stakes Communication
Katy Kvalvik
Communication is not only a necessary skill—it can be the difference between getting the contract, saving your company millions, and ultimate workplace harmony. To be an effective leader, you must be an effective communicator. To be an effective communicator, you must believe in the value of every…
Eliminate Technology Silos to Ensure Quality in Manufacturing Processes
Wendy Stanley
Today’s manufacturers have plenty of software solution options that are meant to enhance their productivity. You may be familiar with each of these software packages. However, if you are not, it is important to understand what each of these software packages are designed to deliver. Enterprise…
Preparing for the HEROES Act
William A. Levinson
The U.S. House of Representatives has passed the HEROES Act (Health and Economic Recovery Omnibus Emergency Solutions Act)1 which will, if approved by the Senate and president, require OSHA to develop a standard for workplace protection against Covid-19. Under section 120302 the legislation says…
How Smart Manufacturing Is Vulnerable to Attacks
Denrie Caila Perez
A new report from Trend Micro Research illustrates how advanced hackers are using unconventional attack vectors against smart manufacturing environments. Smart manufacturing technology generally operates through proprietary systems, which use their own proprietary language. However, these systems…
Could Pressure for Covid-19 Drugs Lead the FDA to Lower Its Standards?
Leigh Turner
Given the death, suffering, social disruption and economic devastation caused by Covid-19, there is an urgent need to quickly develop therapies to treat this disease and prevent the spread of the virus. But the U.S. Food and Drug Administration (FDA), charged with the task of evaluating and…
The Future of Quality Management Is Business Success, Part 6
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall…
Making the Case for Transformation: Quality Intelligence Proof of Concept
Jason Chester
For many manufacturing quality professionals, the thought of updating their statistical process control (SPC) solution is like getting an extra birthday. Many quality experts know that modernizing the way they collect, analyze, and use data is a critical need for their organizations, now more than…
Automation, Reshoring Likely for North American Manufacturing
Mariah Hauck
The latest Thomas Industrial Survey revealed the ongoing impacts of Covid-19 on North American manufacturing. Unsurprisingly, 89 percent of the 1,000+ North American manufacturers surveyed reported being affected by Covid-19. Business impacts include decreased demand, staffing issues, and…
Unified CX
Sarah Simon
Throughout my career, I’ve enjoyed the thrill of several transitions between parallel (related but different) professional camps. In each case, there was some level of misalignment between professional villages, ranging from misunderstanding to distrust and even acrimony. Three major transitions I…
How to Spot When an Employee Is Secretly Struggling
Thomas Hellwig
The Covid-19 world is marked by a high degree of uncertainty and existential fear, a dearth of social interaction, the convergence of professional and personal space, a lack of physical activity, and an obsessive focus on hygiene and social distancing. For professionals, this amounts to a toxic…
We’re All Essential Workers
Jeff Dewar
‘We shouldn’t be calling some jobs essential.” That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “nonessentials,” when, in fact, we all play an essential role in the millions of supply chains across…
What Analysts Can Learn From Storytelling With Data
Paul Laughlin
One of the most practical data visualization books for my clients is Storytelling With Data (Wiley, 2015). So, this is a longer-than-usual book review of this modern classic. I say that because it is not just accessible for those with no background in data visualization. The book also focuses on…
Learning From Workforce Role Models
Dawn Bailey
In this article series, we explain some of the successful strategies and programs shared by Baldrige Award recipients to highlight categories of the Baldrige Criteria and how your organization might consider using them as inspiration.  Part of the purpose of the Malcolm Baldrige National Quality…
Why Is It So Hard to Aid Small Businesses Hurt by a Disaster?
Maria Watson
The U.S. government has committed hundreds of billions of dollars to help small businesses weather the coronavirus pandemic. But early reports suggested larger companies were gobbling up much of the aid, while many of the neediest ones—particularly those with only a few dozen employees—weren’t…
The Vasa: A Cautionary Tale for Covid-19 Vaccine Development...
Davis Balestracci
What is the Vasa? It was a Swedish warship built in 1628. It was supposed to be the grandest, largest, and most powerful warship of its time. King Gustavus Adolphus himself took a keen personal interest and insisted on an entire extra deck above the waterline to add to the majesty and comfort of…
Five Workplace Trends Will Shape Life After Lockdown
Dave Cook
We are experiencing the biggest remote-work experiment in history—but many are beginning to imagine life after lockdown. Amid unprecedented global job losses, concerns about transport infrastructure, and the continuing need for workplace social distancing, governments are launching back-to-work…
Rendezvous With Emotion
Raghu Kalé
The mental makeup of the human mind is an enigma. Understanding reality has a bearing in comprehension. As a communications professional, I have grappled with what provokes audiences into believing a proposition, and what douses their suspicions and doubts. Emotion has a vital role in decision-…

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