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Four Tips for Employee Engagement
Mike MacPherson
For managers seeking to boost employee engagement, this is something that can only be earned, not enforced. If the past two years have shown us anything, it’s that genuine employee enthusiasm, motivation, and drive at work come from a passion for the work. No amount of free lunches, ping-pong…
Independent Auto Dealerships: An American Gray Swan?
Ryan E. Day
Chickens come home to roost, and canaries meet their demise in coal mines. But hey, we knew there was a high probability of each happening eventually, right? However, when a black swan shows up with severe impact and consequences, everyone is caught off guard. I’m wondering if it’s a black swan…
Cobots: Safety, Training, and Ethical Considerations for Employers
Rebecca Saenz
There are three key things cobot developers and employers using cobots must remember when considering implementation: 1) human life takes precedence, 2) human life takes precedence, and 3) human life takes precedence. Dictionary.com defines cobot as “a computer-controlled robotic apparatus that…
Ten Reasons to Put Mentoring at the Top of Your List
Bert Thornton, Sherry Hartnett
The past two years have been tough. Many of us are feeling bogged down, burned out, and wary of what the future holds. But instead of creeping into 2022 with a sense of dread, what if you bounded into it with optimism and confidence? Yes, there’s a way to revitalize your career, your outlook, and…
The Most Common Mistakes in Crisis Communication
Josh Wilson
Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste. Few of us will face the number of crises that a big-city mayor or a presidential aide may deal with in a day, but we still need…
AI for Small and Medium-Sized Companies
Katie Rapp
For manufacturers, artificial intelligence (AI) can be a game changer. Greater efficiencies, lower costs, improved quality, and reduced downtime are just some of the potential benefits. This technology isn’t just for large manufacturers. High-value, cost-effective AI solutions are more accessible…
Can AI Help Manufacturers Maintain High Quality Amid Uncertainty?
Prasad Akella
We are a full two years into post-pandemic manufacturing life, with the omicron variant the latest cause for concern. It might sound hyperbolic, but I’m pretty sure manufacturing will never be the same as it was in 2019. In some ways, that’s a good thing. One silver lining of the novel coronavirus…
Innovation Is Everyone’s Business
Ben Bensaou
A manufacturer of the fabric used to reinforce car tires might not seem an obvious source of innovation inspiration. But in just a few years, Kordsa, a part of the Turkish industrial conglomerate Sabancı Group, transformed itself from a price-driven maker of commodity products into a provider of…
​​The Three Pillars of Remote HR Excellence
Maxim Wheatley
Three years’ worth of new graduates have entered the workforce entirely remote due to the changing atmosphere of the work world, and more companies than ever are fully remote. Millions of employees have experienced remote work for the first time and don’t plan to go back to brick-and-mortar offices…
Best Practices for an Effective Medical-Device Design Transfer Process
Etienne Nichols
If you’re looking for information on medical-device design controls and product development, you can find a practically endless number of articles, videos, and podcasts with a few quick online searches. Yet with so much out there on these topics, there’s a glaring omission of a closely related…
Virtual Co-working for Hybrid and Remote Teams
Gleb Tsipursky
Are you worried that having hybrid and, especially, full-time remote employees will undermine employee on-the-job learning, integration into company culture, and intra- and inter-team collaboration? This issue recurrently came up with organizations that I guided in developing strategies for…
Four AI Trends That Will Impact Manufacturing in 2022
Artem Kroupenev
The manufacturing industry was thrown into the spotlight early in the pandemic as consumers rushed to stores, panic-buying everything from canned goods to water bottles. Since then, the industry has had more than its fair share of challenges, including the critical ramp-up of vaccine and…
Quality 2022: Two Big Changes Ahead
Jeff Dewar
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are justifiably concerned about their future and career choice. Here’s my take on the future of quality: It…
Happy 40th, QD!
Mike Richman
It’s hard to fathom that Quality Digest, a little Northern California media company respected by all and beloved by many, turned 40 in November 2021. For a human being, 40 may be the new 30, but it’s still just creeping up on middle age. For a small business, on the other hand, 40 years is…
You Can’t Improve a Process If You Can’t Measure It
Dirk Dusharme @ Quality Digest
No matter which quality management methodology, technique, or fad du jour you chose during the past 40 years, from quality circles to TQM to Six Sigma, all had one thing in common: data. In manufacturing this eventually meant measurement data. Whether it was dimensional, time, temperature,…
A 40-Year-Old Bone of Contention
Ryan E. Day
Quality Digest (QD) was born 40 years ago. Birthed as Quality Circle Institute (QCI), the organization was conceived as a consultancy focused on bringing the success of quality control circles at Lockheed to organizations that were beginning to awaken to the importance of employee involvement in…
The Ghost of Quality Future
Dr T Burns
I’m a chemical engineer. The fundamentals of the chemical engineering profession were laid down 150 years ago by Osborne Reynolds. Although chemical engineering has seen many advances, such as digital process control and evolutionary process optimization, every engineer understands and uses Reynold…
Three Surprising Ways Marketing Can Solve Manufacturers’ 2022 Challenges
Dennis Bailen, Bob Sherlock
Manufacturing businesses small and large have had their hands full with the fallout of the pandemic, and although it seems the worst of the crisis is now behind us, companies will continue to grapple with how to keep both customers and employees on board despite supply chain issues, intense…
After a Global Pandemic, Are Fully Remote QMS Audits Truly Effective?
Steven Severt
Although ISO 19011—“Guidelines for auditing management systems” has included language about remote quality management system (QMS) auditing since the 2018 revision, this became a reality for many of us in March 2020 with the onset of Covid-19 and the mass lockdowns that ensued. Many of us have been…
The Art of Skepticism in a Data-Driven World
Paul Laughlin
The latest book I'm reviewing is about data and critical thinking, and it often makes you laugh. Alongside Moonwalking With Einstein (Penguin, 2011), it’s in the traditional Penguin paperback size and ideal to take with you anywhere. It’s so enjoyable you'll want to complete it ASAP. The writing…
The Pursuit of Purpose May Be Harming Your Organization
Winnie Jiang
In what has become the most watched commencement speech ever, Steve Jobs had this advice for the class of 2005 at Stanford University: “The only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do.” Inspiring words from the…
Digital-First Supply Chains Are Critical
Jason Tham
It’s common to hear about how the Covid-19 pandemic has disrupted supply chain operations. Supply chain leaders are navigating one of the most difficult periods in recent history, and it’s impossible to foretell an end to global disruptions. What many don’t realize, however, is that the pandemic…
Achieving Better Medtech Outcomes With Proactive Post-Market Surveillance
Kari Miller
In the medtech space, all roads lead to quality. Unlike pharma, which looks at safety and quality separately, all of the information around risk and vigilance to inform product improvement will be housed within a medtech company’s quality management system (QMS). The primary goal of post-market…
Using NVH System Prediction for Early Design and Virtual Prototyping
Siemens PLM Software
Siemens Digital Industries Software introduces System NVH Prediction, a new Simcenter software application. It can bring the benefits of a comprehensive digital-twin approach to accurately and easily predict the interior and exterior noise, vibration, and harshness (NVH) performance of a vehicle…
Creativity May Suffer When Mature Projects Change Hands
Dylan Walsh
Justin Berg has watched Back to the Future at least 25 times. Same with the DVD special features—the voiceovers and backstory and interviews. It’s his favorite movie, and he’s long believed that part of the film’s greatness is attributable to the fact that writer-director Robert Zemeckis oversaw…

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