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Speed Kills: Why Some Multinationals Fail to Pay Attention to Quality

When managers fixate on quick financial results, ethics and service take a back seat

Quy Huy
Mon, 10/31/2022 - 12:02
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In September 2022, Boeing agreed to pay $200 million for charges that it misled investors about two crashes of its 737 Max aircraft that killed 346 people. The penalty imposed by the U.S. Securities and Exchange Commission is small change compared to the $2.5 billion shelled out by the plane maker last year to settle a criminal fraud suit filed by the U.S. Dept. of Justice.

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Sadly, Boeing is just one of many multinational corporations (MNCs) to fall foul of the authorities or public opinion over subpar products in recent years. In 2016, Samsung had to recall its flagship smartphone globally at a cost of $5.3 billion over complaints of exploding batteries. Meanwhile in China, Heinz has been embroiled in at least two damaging recalls since the 2000s.

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