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Modular Tower System for Inspection
Phillips Precision Inc.
(Phillips Precision: Boylston, MA) -- Phillips Precision has announced the latest in the uniquely designed, LEAN Inspection Arsenal product line—the Modular Tower System for coordinate measuring machine (CMM) inspection. Like other uniquely designed products of the Inspection Arsenal, the newly…
Artificial Intelligence—Salvation or Skynet?
Ryan E. Day
Every other day I stumble over an article about losing jobs to artificial intelligence (AI), AI being the demi-savior of mankind, or being the digital antichrist. So, exactly what is AI and what’s the big deal? What is AI? The question of what artificial intelligence is, immediately begs the…
Is the Internet of Things Sending Us Back to the Middle Ages?
Joshua Fairfield
Internet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and cleanliness. The hackers got into the fish tank’s sensors and then to the computer used to control them…
Expectations: The Mother of All Frustrations
Annette Franz
I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.” Honestly, this is true in life, in all relationships. Think about it for a second: Aren’t relationships much easier and much more relaxed when you have no…
Four Quality Management Issues on Every Manufacturer’s Mind
Steven Brand
Quality management in manufacturing significantly contributes to a manufacturer's brand and bottom line. However, persistent challenges to quality management continue to trouble small and medium-sized manufacturing companies alike. The issues, of course, vary depending on the existing management…
Lean Helps Small Company Do More With Less
GBMP
American Rheinmetall Systems (ARS) LLC, formerly Vingtech, is located in Biddeford, Maine. Established in January 2007, as part of a Norwegian company that had received a supplier contract for the U.S. Army’s CROWS remote weapon station program, the company was acquired by the Rheinmetall Group in…
How Risk-Based Thinking in ISO 9001:2015 Drives a Faster, Better Organization
Peter Merrill
ISO 9001:2015 has significant structural changes that differentiate it from the previous standard. The new high-level structure is common to all ISO management system standards (i.e., quality, environmental,  IT security) and enables us to start looking at integration of these systems. There is a…
Digital Businesses: The Metrics That Really Matter
Sangeet Paul Choudary
User-centric firms should identify and track the core actions that can make or break their businesses. Traditionally, executives have used standard metrics, such as cash flow, inventory turns, and operating income, to get a broad sense of the health of their firm. However, the game has changed…
FARO’s Vantage-E Laser Tracker Is Key in Canyon Hydro’s Long-Term Growth Strategy
Ryan E. Day
Sponsored Content Headquartered in the little Hamlet of Deming, Washington, Canyon Hydro builds hydroelectric systems producing anywhere from 10 kilowatts up to 25 megawatts. In business for more than 40 years, Canyon Hydro has gained wide recognition with public and independent power producers…
How AI-Powered Machine Vision Can Improve Your Supply Chain
William Hang, Zihua Liu, Kevin Yang
It seems to happen to every company, big or small, newcomer or seasoned expert. You ship a product design off to a manufacturer, and something goes wrong on the manufacturer’s side. The problem crops up in the design, production, or packaging, and leads to a bad apple in a batch of otherwise great…
A Bell-Shaped Distribution Does Not Imply Only Common Cause Variation
John Flaig
Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph. Some practitioners think that if data from a process have a “bell-shaped” histogram, then the system is experiencing only common cause variation (i.e., random variation).…
Top Five IATF 16949 Challenges
Joe Bollard
As of Sept. 14, 2018, ISO/TS 16949 certificates are longer valid, which means automotive suppliers must certify to the new version, IATF 16949. Transition audits are underway and will continue into next year, but many companies still have a long way to go to prepare. Let’s look at some of the…
Is Your Customer Service Accessible?
Chip Bell
What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained. You…
Inside Quality Digest Live for Sept. 15, 2017
Mike Richman
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: ““U.S. Business Sectors Gain or Hold Steady in Public Esteem” According to a recent Gallup survey, U.S. citizens’ outlook on a number of industries…
Kindergarten Kaizen
Christopher Martin
It’s said that the first five years of children’s lives are important to their future development and growth. Most of that is spent at home with parents and loved ones, before children are thrust into the first stage of their next 13 years of development: kindergarten. Being a parent of two…
What Accelerates Innovation?
Jeffrey Phillips
Lately I’ve been reading about the efforts to build or create innovation accelerators. Universities, businesses, and even cities and regions are talking about innovation and the need to create accelerators or innovation enablers. I’m glad that everyone is excited about innovation, and that they…
A Guide to Hiring Veterans to Fill the Manufacturing Skills Gap
Mary Ann Pacelli
On the surface, the manufacturing industry’s “good news, bad news” scenario appears to lean toward the good. The 2016 Global Manufacturing Competitiveness Index projects that by 2020, the United States will be the most competitive manufacturing economy in the world, a position currently held by…
Some Reflections... and a Challenge
Davis Balestracci
I have reached one of those life landmarks (receiving my Medicare card) and have been reflecting back... a lot. I will remain every bit as passionate about improvement and don’t think I will ever formally retire, but I also doubt I will have W. Edwards Deming’s tenacity to keep at it until I (…
When Momentum Beats Perfection
Steve McKee
Back in the day, when the battery died in my Datsun 210 hatchback, all I needed was a steep hill or a couple of friends willing to give me a push It’s a metaphor that comes back to me each time my firm consults with a struggling company. Today, of course, it’s difficult to find a standard-…
Coaching vs. Teaching
Michelle LaBrosse
A wonderful thing about humanity: most people love to learn. Think about how much fun it is when you have a question, and you are able to succeed in finding the answer through your own efforts researching online or in a library. You are intrinsically motivated to learn and to feel good about…
Business Counseling and the Three-Day Rule
Kelly Graves
In general, people hate confrontation and will do just about anything to distance themselves from it, but a manager owes it to her employees to overcome this fear and address problems directly and honestly. The key is knowing how to handle problems with employees, and knowing what will happen…
Three Factors That Make Costco America’s Best Employer
Michael Lee Stallard
Costco Wholesale moved in front of Google to earn the title of America’s best large employer this year. To determine America’s best employer each year, Statista and Forbes survey 30,000 workers at U.S. organizations, asking them questions about their work experience. Costco has consistently…
Hardwire Learning Into Customer-Contact Performance
Chip Bell
A reputable B2B company recently received feedback indicating widespread customer concern it was not helping its customers remain on the cutting edge of their own industries. The company was so focused on trying to sell that it lost sight of helping its customers stay informed about their new…
Tracing the Links Between Basic Research and Real-World Applications
Benjamin Jones, Mohammad Ahmadpoor
What does hailing a ride with Uber have to do with 19th-century geometry and Einstein’s theory of relativity? Quite a bit, it turns out. Uber and other location-based mobile applications rely on GPS to link users with available cars nearby. GPS technology requires a network of satellites that…
Planning for an Uncertain Future
Mary Drotar
A recent article in MIT Sloan Management Review, “Using Scenario Planning to Reshape Strategy,” indicated a resurgence of scenario planning that initially gained recognition during the 1960s and ’70s. Royal Dutch/Shell has been the “poster child” of success ever since it used scenario planning to…

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