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When Ordering Products, Are You Always One Step Ahead or Behind?
Anton Ovchinnikov
Left to their own devices, humans tend to fall prey to biases that make them poor decision makers. For instance, among other foibles, most purchasing managers routinely under-order. In fact, past research has shown that managers are typically 10 to 20 percent off the mark when it comes to ordering…
OK Watson, Am I Going to Quit?
Harry Hertz
‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.” My guess is that this is the most common reason given when employees quit their current job. But is salary the real reason most employees quit? I have always suspected and believed that,…
How to Use Your Data to Drive Real-Time Customer Experiences
Vaishali Gopi
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers? The business implications can be overwhelming and never lead to anything meaningful. However, for…
Starrett Introduces Flexible Force Testing Systems Design
L.S. Starrett Co.
(The L.S. Starrett Co: Athol, MA) -- The L.S. Starrett Co., a leading global manufacturer of precision hand tool gauges, a broad range of force testing solutions, metrology equipment, and more, has introduced a flexible selection architecture that enables the range of Starrett force and material…
Five Signs Your Company Is in Dire Need of Root Cause Analysis and Corrective Action Training
Miriam Boudreaux
If you are wondering whether your organization could benefit from formal root cause analysis (RCA) and corrective action training, read on to see if any of these issues are present in your day-to-day operations. RCA and corrective actions are some of the most useful tools for continual improvement…
Why You Know More About Industry 4.0 Than You Think
Aaron Fox
If industrial manufacturing had a buzzword of the decade, it might be “Industry 4.0.” The concept is inescapable, yet it can be hard to define, especially for small and medium-sized manufacturers (SMMs). After all, SMMs’ capabilities, needs, and budgets look very different from the large companies…
Short Run SPC, Part 2
Donald J. Wheeler
Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts. But short production runs make it hard to see how to use process behavior charts in a lean environment…
U.S.-China Trade Deal: Three Fundamental Issues Remain Unresolved
Penelope B. Prime
The United States and China have reportedly reached a so-called phase one deal in their ongoing trade war. While few details have been disclosed, the agreement principally seems to involve the United States calling off a new round of tariffs that were slated to take effect on Dec. 15, 2019, and…
Starrett to Feature Vision, Force Measurement Automation Capabilities at MD&M West
L.S. Starrett Co.
(The L.S. Starrett Co.: Athol, MA) -- The L.S. Starrett Co., a global manufacturer of precision measuring tools and gauges, metrology systems, and more, announces it will be featuring metrology and force measurement solutions with automation capabilities, as well as a wide range of precision…
Tesla’s Business Strategy Isn’t Chaotic
Nathan Furr
Few companies and CEOs have attracted as much praise, derision, skepticism, and enthusiasm as Telsa Motors and its founder Elon Musk. Having interviewed Musk and the Tesla leadership as part of my research, one of the questions I’m asked most frequently is: How can you make sense of Tesla’s wild…
How to Reduce Changeover Time With Standard Work Instructions
Corey Brown
Many manufacturers see reducing changeover time as a golden opportunity to improve operational efficiency and reduce waste. For good reason, a simple reduction in changeover time can increase output, reduce inventory, reduce work in progress, and improve responsiveness to customer demand. Yet, the…
Quality Is Everything
Dirk Dusharme @ Quality Digest
What a year. No matter your job, your industry, or your political beliefs, this year has been a heck of a ride. The (still ongoing) trade war with China, manufacturing gains (and losses), the 737 MAX, Hong Kong riots, North Korea, Brexit, impeachment. What a mixed bag of ups and downs that has…
A Quality Solution for Holiday Angst
Taran March @ Quality Digest
’Tis that time of year, when the elves at QD set down their chisels, hammers, and stone slates for a week. We’ll be grinning in sweaters and clutching beverages somewhere, like the rest of you. Then we’ll be back, bright and early at the crack of January, to begin another year of reporting on all…
Quality Digest Top Stories for 2019
As usual with Quality Digest’s diverse audience, this year’s top stories covered a wide range of topics applicable to quality professionals. From hardware to software, from standards to risk management, from China trade to FDA regulations. It’s always fun to see what readers gravitate to, and this…
How to Create Shared Values That Guide Your Team to Greater Heights
Jesse Lyn Stoner
Values are beliefs about what is fundamentally important. They affect your decision making and your behaviors, whether you are conscious of them or not. Your real values are reflected by your behavior, and if your espoused values are not consistent with your behavior, you will lose credibility and…
Visualizing Interactions in Complicated Work
Jim Benson
When we look at a Personal Kanban, its simplicity belies its power. Visualizing our work as individuals, as teams, and even as teams of teams creates trust, reliability, and understanding. When we want to coordinate work, these are serious prerequisites. The image below is from a construction…
An Action Plan for Work-Family Balance
Anat Amit-Eyal
Eric, a 40-something married father of three, runs a successful startup. Given his demanding career, he and his wife decided she would be a stay-at-home mum. Eric believed the attention he devoted to his family was adequate, and that he had fully harmonized his work as CEO and life as a family man…
Leverage Technology to Drive your Ergonomics Process
Christy Lotz
After being an ergonomist for almost 15 years, I can honestly say I have never been more excited about the future of this field. When I first began working at Humantech and would do wall-to-wall assessments every week, I didn’t think I would last. The pen and paper-based methods we used were often…
Empower the Value-Add Level Through Workplace Visuality
Gwendolyn Galsworth
Some mistakes managers make at the start of a visual conversion are serious and hard to repair. For example, when managers decide to commandeer the task of implementing the visual where—or simply order it into existence. Either way, this is the damaging loss of an opportunity of inestimable value…
To Measure Bias in Data, NIST Initiates ‘Fair Ranking’ Research Effort
NIST
A new research effort at the National Institute of Standards and Technology (NIST) aims to address a pervasive issue in our data-driven society: a lack of fairness that sometimes turns up in the answers we get from information retrieval software. A measurably “fair search” would not always return…
‘Best Little Fossil Museum’ Gets a Helping Scan for Rare Skeleton
NVision Inc.
It roamed Texas long before the first dinosaurs. Growing to 12 ft in length, with powerful jaws and specialized teeth for stabbing and tearing apart its prey, it was not a creature you’d want to encounter while on a Saturday morning hike. “It” was Dimetrodon limbatus, and a fossilized skeleton of…
Coating Creates Self-Cleaning Toilets That Use a Fraction of the Water
Every day, more than 141 billion liters of water are used just to flush toilets. The new method dramatically reduces the amount of water needed to flush a conventional toilet, which usually requires six liters. “Our team has developed a robust bio-inspired, liquid, sludge-, and bacteria-repellent…
When an 80-Hour Work Week Helps
Andrea Canidio
The culture of overwork—with the expectation of incredibly long hours and interrupted vacations—is often criticized for its negative impact on workers and organizations. Workers suffer from burnout, are not as productive as they think they are, and make mistakes, as research has made overwhelmingly…
Medical Errors Still Harm Too Many People, But There Are Glimpses of Real Change
Michael Millenson
In late November 1999, a TV producer called me about an alarming report that 44,000 to 98,000 Americans were being killed each year by preventable errors in hospitals, and another 1 million were being injured. Could that be true? Based on my research, I replied, the estimate seemed low. The “To…
How On-the-Job Training Is Hurting Manufacturing
Corey Brown
While on-the-job training is practical for certain applications, manufacturers rely on it too heavily as a method for onboarding and training employees. Companies looking to train a new workforce should be aware that on-the-job training can:  • Hurt productivity  • Increase safety risks  • Impact…

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