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Car Brands Lose 12 Percent of Buyers to Competitors, Customer Treatment to Blame
Dirk Dusharme @ Quality Digest
This shouldn’t come as a surprise to anyone who has bought a car from a dealership, but according to the recently released J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) Study, 21 percent of new-car buyers will walk out of dealership because of a negative buying experience at that…
Has Your Company Been HAD?
Cathy Sunshine
The only thing worse for companies than making bad decisions is having a deeply flawed decision-making process. Every business leader faces stressful situations that require immediate action, but the final choices can often by tainted by a destructive trio of hubris, arrogance, and denial. …
CLSI Publishes New Proposed Guidelines
(CLSI: Wayne, PA) -- Clinical and Laboratory Standards Institute (CLSI) recently published new proposed-level guidelines. “How to Construct and Interpret an Error Grid for Diagnostic Assays”—Proposed Guideline (EP27-P) describes what an error grid is, why it is useful, and how to go about…
Product News: High-Speed Camera Delivers 1.2 Gigapixels/Second
Teledyne DALSA
(DALSA, Yokohama, Japan) -- DALSA Corp., a global provider of machine vision technology, recently introduced the Piranha HS 12k 90 kHz camera. This new high-speed model features 12k resolution with a 5.2 µm pixel size, and breakthrough speeds of 90 kHz line rate or 1.2 gigapixels/second. This new…
A Small Company's Continuous Improvement Challenge Saves $1.3 Million
Eric Clower
The economic downturn has caused heartache, sleepless nights, fatigue, and excessive stress for many people at all levels of most companies this past year. It was no different for me. The company I work for (an aerospace component manufacturing and repair company) started seeing the downturn in…
3-D Scanning Used to Recreate 100-Year-Old Darwin Bust
Michael Raphael
The year 2009 contains two significant anniversaries within the scientific community: the bicentennial of Charles Darwin’s birth and the 150th anniversary of the publication of his groundbreaking book On the Origin of Species. To honor these milestones, the National…
Is the Pareto Principle Coming Home to Roost?
Davis Balestracci
The economy has become a convenient excuse on which to pin the blame for everything—especially job losses. Well, in the case of quality positions, yes… and no. A sobering thought: Will the Pareto principle (the 80/20 rule) inevitably apply to the quality profession? I think so. It’s time to “…
Implementing ISO/IEC 27001
BSI
With security breaches on the rise, protecting your organization’s confidential and valuable information assets is one of the most important safety measures your organization can take. The issues surrounding information security involve more than just hackers and malicious software; they can…
Survey: Sharp Rise in Use of Standards for Food Safety, Information Security
ISO
(ISO: Geneva) -- Implementation of ISO management system standards for food safety and for information security (with IEC) has sharply increased, as revealed by The ISO Survey of Certifications—2008. Certification to ISO 22000:2005, which gives the requirements for food safety management…
Product News: Pinpoint Introduces Transparent Receiver for Microgage 2-D
Pinpoint Laser Systems
(Pinpoint Laser Systems: Peabody, MA) -- Pinpoint Laser Systems is introducing the “Transparent” Receiver to the Microgage 2-D family. This receiver allows a laser beam to pass clearly through it while making a precise position measurement for aligning machinery and equipment. It was introduced…
Event: LEI Introduces New Workshops for Building a Lean Enterprise
(LEI: Cambridge, MA) -- Lean manufacturing, or more precisely, lean management began on the shop floor, but a growing number of companies are realizing that its ability to cut costs and lead times while improving productivity and quality has application throughout the business. These companies…
Product News: Real-Time Digital Image Processor for X-ray Imaging
Teledyne DALSA
(DALSA: Billerica, MA) -- DALSA , a global leader in digital imaging technology, announces the introduction of its XRI-1600 digital image processor , which is ideal for X-ray imaging applications. Specifically engineered for demanding X-ray instrumentation and radioscopy, the XRI-1600 is capable…
Event: Inaugural Conference on Lean, Agile, Kanban
LeanSSC
(LeanSSC: Seattle) -- The Lean Software and Systems Consortium (LeanSSC) 2010 announces its inaugural U.S. conference to take place in Atlanta, April 21-23, at the JW Marriott - Buckhead. The conference will be the first formal community event tailored specifically to those interested in lean,…
Product News: TRITAN 450 LED Lamp for NDT Inspection
Spectronics Corp.
(Spectronics Corp.: Westbury, NY) -- Spectronics Corp. has introduced the TRITAN 450 blue light (450 nm) LED lamp, a safe and effective alternative to UV-A black light (365 nm) for quick NDT pre-inspection or screening of fluorescent particles. This powerful, hand-held unit is designed…
DNV and Intertek Discuss Merger
Dirk Dusharme @ Quality Digest
In late November management system registrars DNV and Intertek announced that they were in discussions regarding a potential to unite their business assurance activities. According to sources at DNV, Intertek will be purchasing DNV’s business unit DNV Business Assurance. This unit, which works…
Living in More Than One World
Bruce Rosenstein
In a legendary 70-year career, Peter Drucker, “the father of modern management,” revolutionized modern business practices, transforming management theory into a serious discipline. His influence was far-reaching, extending to developments that included decentralization, privatization, and…
Offshore Wind Turbines Setup Using Mobile Optical CMM
Capture 3D
Because of their size, wind turbines are transported in individual parts to their offshore setup destination. Because individual components are manufactured at different sites, they are often put together for the first time at the mounting site on high seas. Therefore, it is necessary to verify…
Five U.S. Organizations to Receive the 2009 Baldrige National Quality Award
NIST
(NIST: Washington) -- President Barack Obama and Commerce Secretary Gary Locke recently announced that five organizations are the recipients of the 2009 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for innovation and performance excellence. The 2009 Baldrige…
Product News: Rapidform Available for Steinbichler, Breuckmann Scanners
Rapidform Inc.
(INUS Technology: Seoul, South Korea) -- INUS Technology Inc.  is pleased to announce that it has entered into sales agreements to offer its Rapidform software to the buyers of Steinbichler Optotechnik’s 3-D digitizing systems and the buyers of Breuckmann’s 3-D scanners. While INUS and…
Book: “Lean Safety: Transforming your Safety Culture with Lean Management”
Productivity Press
(Productivity Press: New York) -- Lean thinking has been linked to most core business processes, including product development, manufacturing, purchasing, accounting, and the supply chain. Lean Safety: Transforming Your Safety Culture with Lean Management, by Robert Hafey (Productivity Press, 2009…
Product News: Thermo Fisher Scientific, Multiresidue Analysis of Pesticides
Thermo Fisher Scientific Inc.
(Thermo Fisher Scientific Inc.: Austin, TX) -- Thermo Fisher Scientific Inc. recently announced a new method that enables rapid and accurate identification and quantification of pesticides in rice. The QuEChERS (quick, easy, cheap, effective, rugged and safe) extraction method takes advantage of…
Product News: XP105 Analytical Balance Lends Safety, Accuracy to Lab Applications
Mettler-Toledo
(Mettler-Toledo Inc.: Columbus, OH) -- METTLER-TOLEDO, a global supplier of precision instruments and services, presents its new XP105 analytical balance, an addition to the company’s extensive line of XP balances. Offering a safe and accurate solution for quantifying the purity of sugar in a…
Mastering the Quick Change
Jonathan Gilbert
As if it wasn’t difficult enough tightening up the recession ropes, many organizations will soon find themselves reeling as the tide changes, and hiring and production once again swing into full gear. So the challenge becomes how to do more with less now, while preparing for the economic…
Made-Up Lean Enterprise Statistics
Jon Miller
For a group of people who claim to practice management by fact, questioning the as-given condition, we in the lean community have a troubling habit of citing and accepting made-up lean enterprise statistics. In fact, I would say that at least 50 percent of statistics cited about lean have been…
Using a Process Management Framework to for Process Improvement
Tawna Lawrence
Today’s uncertain business environment is a driver for organizations to respond faster and with more agility to internal and external conditions and many are looking to the proven benefits of process management for help. Within process management, a process assessment framework (PAF) can give you…

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