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The Graceful Exit
Martin J. Smith
Robert Siegel has peered into the post-Covid-19 future and concluded that anyone hoping for a quick recovery is likely to be disappointed. Which means a great many businesses will fail. “We can say that with 1,000-percent certainty, and there are many reasons why,” says Siegel, a lecturer in…
Shingo’s Whys
Harish Jose
Shigeo Shingo is one of my heroes in industrial engineering. He had a great mind that thrived on curiosity. Today I am looking at Shingo’s Whys. This is in contrast to Taiichi Ohno’s 5 Whys method. Ohno’s 5 Whys method is one of the tools in Toyota Production System to get to the root cause of an…
Five Skills to Master High-Stakes Communication
Katy Kvalvik
Communication is not only a necessary skill—it can be the difference between getting the contract, saving your company millions, and ultimate workplace harmony. To be an effective leader, you must be an effective communicator. To be an effective communicator, you must believe in the value of every…
Eliminate Technology Silos to Ensure Quality in Manufacturing Processes
Wendy Stanley
Today’s manufacturers have plenty of software solution options that are meant to enhance their productivity. You may be familiar with each of these software packages. However, if you are not, it is important to understand what each of these software packages are designed to deliver. Enterprise…
How We Make Decisions During a Pandemic
Katherine Harmon Courage, Knowable Magazine
This story was originally published by Knowable Magazine. From mask wearing to physical distancing, individuals wield a lot of power in how the coronavirus outbreak plays out. Behavioral experts reveal what might be prompting people to act—or not. With many states and towns lifting strict stay-at…
My Stay-at-Home Lab Shows How Face Coverings Can Slow the Spread of Disease
Matthew Staymates
As a fluid dynamicist and mechanical engineer at the National Institute of Standards and Technology (NIST), I’ve devoted much of my career to helping others see things that are often difficult to detect. I’ve shown the complex flow of air that occurs when a dog sniffs. I’ve helped develop ways to…
Are We Getting Better Yet?
Donald J. Wheeler
The daily Covid-19 pandemic values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle. This article will present a global perspective on the pandemic and show where the United…
What’s in the Future for the Global Supply Chain?
Eric Buatois
As the coronavirus wreaks economic turmoil around the world, our modern supply chains are facing unprecedented stress. For months prior to the Covid-19 crisis, trade tensions had been mounting due to the escalating tariff war between Washington and Beijing. A rise in protectionism, coupled with…
Preparing for the HEROES Act
William A. Levinson
The U.S. House of Representatives has passed the HEROES Act (Health and Economic Recovery Omnibus Emergency Solutions Act)1 which will, if approved by the Senate and president, require OSHA to develop a standard for workplace protection against Covid-19. Under section 120302 the legislation says…
Are Your Customer’s Telling Stories?
Chip Bell
One of my favorite movies is Stripes. Starring Saturday Night Live comedians Bill Murray and John Candy, the 1981 hit movie features a scene in which new Army recruits (including Murray and Candy) are in a “get-acquainted” circle with their basic training platoon sergeant. Each recruit tells the…
How to Write Great B2B Press Releases That Increase Your Customer Base
Ryan E. Day
Writing a press release is easy. Writing a great press release takes some thought. And great press releases can draw more potential customers into your sphere of influence. Fortunately, writing great marketing copy isn’t all that complicated. Include these three elements and you’re well on your way…
How Smart Manufacturing Is Vulnerable to Attacks
Denrie Caila Perez
A new report from Trend Micro Research illustrates how advanced hackers are using unconventional attack vectors against smart manufacturing environments. Smart manufacturing technology generally operates through proprietary systems, which use their own proprietary language. However, these systems…
Could Pressure for Covid-19 Drugs Lead the FDA to Lower Its Standards?
Leigh Turner
Given the death, suffering, social disruption and economic devastation caused by Covid-19, there is an urgent need to quickly develop therapies to treat this disease and prevent the spread of the virus. But the U.S. Food and Drug Administration (FDA), charged with the task of evaluating and…
The Future of Quality Management Is Business Success, Part 6
Tom Taormina
Each article in this series presents new tools for increasing return on investment (ROI), enhancing customer satisfaction, creating process excellence, and driving risk from an ISO 9001:2015-based quality management system (QMS). They will help implementers evolve quality management to overall…
A Human-Centric World of Work: Why It Matters, and How to Build It
Vanessa Bates Ramirez
Long before coronavirus appeared and shattered our preexisting “normal,” the future of work was a widely discussed and debated topic. We’ve watched automation slowly but surely expand its capabilities and take over more jobs, and we’ve wondered what artificial intelligence will eventually be…
NIST Researchers Boost Microwave Signal Stability a Hundredfold
NIST
Researchers at the National Institute of Standards and Technology (NIST) have used state-of-the-art atomic clocks, advanced light detectors, and a measurement tool called a frequency comb to boost the stability of microwave signals a hundredfold. This marks a giant step toward better electronics to…
Wielding Traditional Tools in New Ways
Taran March @ Quality Digest
What is quality intelligence, exactly? It’s more than marketing spin. More, even, than the sum of its many control charts. It’s not collecting data simply to further go/no-go actions. And it doesn’t mean turning the cognitive wheel entirely over to artificial intelligence, either—far from it. We…
Making the Case for Transformation: Quality Intelligence Proof of Concept
Jason Chester
For many manufacturing quality professionals, the thought of updating their statistical process control (SPC) solution is like getting an extra birthday. Many quality experts know that modernizing the way they collect, analyze, and use data is a critical need for their organizations, now more than…
Quality Intelligence and the Bigger Picture of Business Improvement
Ryan E. Day
An organization can achieve great results when everyone is working together, looking at the same information generated from the same data, and using the same rules. Changes can be made that affect a company’s bottom line through operational improvements, product quality, and process optimization.…
It’s Time to Start Really Using Our Data
Dirk Dusharme @ Quality Digest
Blame it on Moore’s law. We live in a digital Pangaea, a world of borderless data driven by technology, and the speed and density with which data can be transmitted and handled. It’s a world in which data-driven decisions cause daily fluctuations in markets and supply chains. Data come at us so…
The Problem With Unexamined Processes
Ryan E. Day
It’s no secret that manufacturing companies operate in an inherently unstable environment. Every operational weakness poses a risk to efficiency, quality, and ultimately, to profitability. All too often, it takes a crisis—like Covid-19 shutdowns—to reveal operational weaknesses that have been…
Modernizing SPC: Six Ways to Rethink Quality Data Management for Manufacturing Optimization
Eric Weisbrod
For nearly a century, statistical process control (SPC) has been the cornerstone of quality management and process control. But traditional SPC can’t keep up as the pace of manufacturing accelerates. Twenty-first century manufacturing lines produce multiple products and create thousands of data…
Operational Insights: Bringing Treasure to the Surface of Your Quality Data
Steve Wise
Quality data are the heart and soul of statistical process control (SPC), the industry standard methodology for measuring and controlling quality in manufacturing processes. Asking manufacturers to give up data is like asking them to give up water. It’s just something that is necessary for their…
Understanding AIAG-VDA’s FMEA Process and Approach
Mary Rowzee
During the first six months after the publication of its first edition in June 2019, the AIAG & VDA FMEA Handbook gained popularity in the global automotive industry. Both U.S. and European OEMs have started to require the AIAG VDA approach to failure mode and effects analysis (FMEA) in their…
Small Businesses Must Focus on Easing Employee, Customer Fears
M. Tina Dacin, Laura Rees
A small business has been given the green light to reopen amid the Covid-19 pandemic. What does it need to consider for employees and customers? Small-business owners are reorganizing physical space to account for continued distancing requirements, and rethinking supply chains to deliver products…

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