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Developing Customer Personas
Quality Digest
Marketing is all about having a clear vision. To many, that means understanding what you want to see happen, and how you plan to accomplish it. As important as that is, however, a different and much more imperative vision must come first: the vision of your potential customers and their perception…
Seven Questions for Corporate Boards Navigating Covid-19
Stanislav Shekshnia
Corporate boards across Europe are reacting to the coronavirus pandemic in three ways. For some, it’s business as usual. “Crisis is the business of the CEO; the board does not need to adjust its workings,” the chair of one such board told me. Other boards are going in the opposite direction,…
Engineers Print Soft, Rubbery Brain Implants
Jennifer Chu
The brain is one of our most vulnerable organs, as soft as the softest tofu. Brain implants, on the other hand, are typically made from metal and other rigid materials that, over time, can cause inflammation and the buildup of scar tissue. MIT engineers are working on developing soft, flexible…
Olympus IPLEX NX Videoscope Detects Foreign Object Debris
Olympus
(Olympus: Waltham, MA) -- With similar functionality as a standard videoscope insertion tube, the IPLEX NX working channel scope is a useful backup while offering the versatility to detect and remove foreign object debris (FOD). A versatile tool for foreign object debris (FOD) and visual…
Leading for Maximal Productivity, Part 5
Naphtali Hoff
Since rolling out my “four-step” productivity plan, I have seen the need to include an added step that focuses on leadership. After all, if we are going to get more from our people, we need to use our leadership position to motivate others, create a healthy work environment, and engage others in…
New Teaching Methods to Serve a Younger Generation
The Hechinger Report
Students generally learn about moles, atoms, compounds, and the intricacies of the periodic table in college, but Daniel Fried is convinced kids can learn complex biochemistry topics as early as elementary school. Fried is an assistant professor of chemistry at Saint Peter’s University in New…
What Makes Food ‘Local’?
Stephanie Parker, Knowable Magazine
This story was originally published by Knowable Magazine. An anthropologist looks at the myriad ways we link food to place—and whether it really could make a difference. “Local food” is a term loaded with virtue for many people. Some with environmental concerns lean toward local because food…
Software Release Provides Improved Quality Management in Microsoft Dynamics 365 for Finance and Operations
ERP Solutions
(ERP Solutions: Chanhassen, MN) -- ERP Solutions Inc., a world leader in advanced quality management solutions (QMS) for Dynamics 365 for Finance and Operations, announces v. 3.0 of its QMS solution, Total Quality Control Management (TQCM). The new release incorporates additional functionality and…
Study Finds Quality Shifting From Operational Compliance to Strategic Business Driver
ETQ LLC
(ETQ: Boston) -- ETQ, a leading provider of quality management solutions, released findings from a first-of-its-kind research study–“The State of Quality Management: 2020.” According to the survey, companies are investing more in quality as a strategic business growth initiative that brings a…
Break the Curve and Keep It Broken
William A. Levinson
The phrase “flatten the curve” means to slow the transmission of the coronavirus (Covid-19) in order to spread the total number of cases out over a longer period of time. This will avoid overwhelming the healthcare system.1 The model is accurate as presented throughout the internet, but it also…
Strategizing Customization and Privacy in the Digital Age
David Dubois, Joanna Teoh
From AI-enabled chatbots to ads based on individuals’ search or social media activities, digital data offer novel ways to connect with customers. These connections can develop into intimate customer relationships that boost satisfaction, engagement, and ultimately, loyalty. Consider Netflix’s…
Being a Digital Leader Has Never Been More Important
Knowledge at Wharton
When the Mosaic browser, with its consumer-friendly interface, was released to the world in 1993, most had no idea how radically this first foray into the internet era would transform our lives, both personally and professionally. As humans, we are generally poor at detecting and acting on early…
Fear: Lifesaver or Manipulator
The Un-Comfort Zone With Robert Wilson
I was shocked to see that I had to walk through a maze of stacked pallets in order to enter the store. Then I saw a man spraying the shopping carts with some chemical, and I felt a chill run down my spine. Once I got inside, I noticed that almost everyone was wearing surgical masks and rubber…
How to See Your Projects to Completion
Mike Figliuolo
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared a success. Why are we so horrible at executing projects, especially when we have all these “tried and true” project management methodologies? There are seven deadly killers of…
Do You Have a Coupon?
Bill Kalmar
Have you noticed that coupons have become a major part of our lives? There are always coupons for restaurants or stores in most of the newspapers these days. And it seems that every day, we receive an email about a deal at a local store, but it requires a coupon. Last month was my birthday month,…
Trading Microns for Milliseconds
Simon Côté
How can the KTM racing team inspect motorbike parts of various shapes, sizes, and complexity, and account for minuscule material variations and deviations between laps? The team trades microns for milliseconds. Here is how KTM Motorsports used 3D scanning solutions to perform quality control…
Four Weird Things That Happen When You Videoconference
Norm Friesen
As the Covid-19 pandemic forces many U.S. colleges and universities to move their courses online, connecting online via video is now having its moment. Family, friends, neighbors, and even TV talk-show hosts are now meeting and broadcasting from home. Meanwhile, Microsoft, Google, and Zoom are…
How Does Covid-19 Telehealth Expansion Affect Providers?
Clinton Ballew
Telehealth services have become even more critical in caring for patients as the Covid-19 pandemic quickly evolves. To temporarily remove barriers to practice telehealth, the federal government and many states have made sweeping changes in telehealth waiver provisions. As HORNE continues to…
Mahr Inc. Announces Expansion of 40EWR Micromar Micrometer Series
Mahr Inc.
(Mahr Inc.: Providence, RI) -- Mahr Inc., a global manufacturer of precision measurement equipment used for dimensional metrology, announces a series of new Micromar Micrometers offering capabilities to perform specialized measuring tasks. Micromar 40EWR micrometers are a market-leading innovation…
Troubleshooting by Defining Standards
Mark Rosenthal
Sometimes I see people chasing their tails when trying to troubleshoot a process. This usually (though not always) follows a complaint or rejection of some kind. A few years ago I posted “Organize, Standardize, Stabilize, Optimize” and talked in general terms about the sequence of thinking that…
Using Layered Process Audits to Close the Loop on Safety
Eric Stoop
According to the National Safety Council, the rate of preventable workplace fatalities per 100,000 workers has flattened or risen slightly since 2009 after decades of steady improvement in occupational safety. Companies conducting layered process audits (LPAs) can help get the United States get…
Tribute to a Coach
Bruce Hamilton
Football is a tough sport, tougher than most who play it. Almost everyone who plays will eventually sustain at least a minor injury. It certainly took a toll on my body. At 15, I broke my leg in two places during a scrimmage and was out for the season. Then, another season passed me by when, as a…
Coping With Covid-19: Digital Transformation Enables a Flexible and Agile Workforce
Jason Chester
The Covid-19 pandemic has hit every industry with a barrage of challenges. The impacts on the manufacturing sector are already extending far beyond factory walls. And for now, the depth of those impacts and the expectation for recovery are unknown. Fortunately, manufacturers are a highly adaptable…
Maximal Productivity, Part 4
Naphtali Hoff
The next and final step (No. 4) toward increased productivity is to aim to ensure that our new productivity process is sustainable and doesn’t quickly fizzle out. So often, we get excited about a new process but lack the tools, commitment, and mindset to see it to completion and long-term…
Marposs Announces Axicheck Software for Control and Optimization of Rotary Axes Performance
Marposs
(Marposs: Auburn Hills, MI) -- Marposs introduces AxiCheck—a software package with a graphic interface that analyzes data collected with Marposs probes, processing it in a graphic format to easily determine the operating state of the machine. AxiCheck helps increase production capacity by quickly…

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