Content by Christine Schaefer
Thu, 05/01/2025 - 12:02
‘Every organization has countless opportunities for improvement, but only a few points—what we call constraints or bottlenecks—govern the pace and performance of the entire system,” says Rami Goldratt, who gave the closing keynote presentation at…
Wed, 04/02/2025 - 12:01
José Pires, founder and CEO of Global Excellence & Innovation, has helped large and small organizations across multiple industries transform their leadership to achieve better results. Based on his decades of experience guiding organizations…
Mon, 03/24/2025 - 12:02
With the right approach, artificial intelligence isn’t “just a tool.” It can be “a real-time decision-making partner”—one that “empowers the workforce, making knowledge more accessible while ensuring that organizations have faster and smarter…
Thu, 01/30/2025 - 00:03
In a recent blog, I provided many reasons to apply to be a 2025 Baldrige examiner. The benefits of serving in this volunteer role were conveyed by three highly experienced Baldrige examiners with career expertise from the business, K-12 education,…
Thu, 11/11/2021 - 11:03
When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the fourth city to earn the prestigious, presidential award for organizational excellence.…
Tue, 05/18/2021 - 12:02
If you care about improving your local economy, education, community health, or other aspects of residents’ quality of life, you may benefit from learning about the initiatives of Communities of Excellence 2026. One place you can read a concise…
Tue, 02/11/2020 - 12:02
Robert Rouzer is retired, but he may be busier than ever as a Baldrige volunteer. In recent years, Rouzer has served not only as a Baldrige examiner for the Baldrige Performance Excellence Program, but also as a state-level examiner for two Baldrige…
