Content by Christine Schaefer
Baldrige Award-Winning Restaurant Makes Education Its BusinessYou train people and they leave, but suppose you didn’t train them and they stayed?
Wed, 09/16/2015 - 00:00
In 2001, the fast-food restaurant chain, Pal’s Sudden Service, received the Malcolm Baldrige National Quality Award. Today founder Pal Barger continues to share why he considers his company’s investment in employee training to be cost-effective…‘Values Are Really the Culture of Our Organization’ Insights from Baldrige Award leaders
Tue, 04/28/2015 - 11:22
During the recent leadership plenary of the Baldrige Program’s Quest for Excellence Conference, senior leaders of the 2014 Baldrige Award recipients shared their insights and lessons learned.
Scott McIntyre, the U.S. leader of…Ritz-Carlton Practices for Building a World-Class Service CultureFour tips for performance excellence
Wed, 03/25/2015 - 11:38
The Ritz-Carlton Hotel Co. has long demonstrated an organizational culture based on strong customer service. It received the Malcolm Baldrige National Quality Award twice. And it has also earned hotel industry recognition for top customer…What Do Ugly Holiday Sweaters Have to Do With Business Excellence?Trends and the Baldrige Criteria aren’t necessarily contradictory
Wed, 12/24/2014 - 09:30
I love “ugly” holiday sweaters. Face it: Many of you do, too. How else to explain the raging popularity of this wryly named commodity in recent years? As I bought one with bright colors and a fair-isle theme at my teenage daughter’s request last…Quality in China A Baldrige examiner shares insights
Tue, 12/09/2014 - 16:29
In late October, longtime Baldrige examiner Miriam Kmetzo traveled to Suzhou, China, to attend and speak at the 6th Quality Forum for Academics and Innovation.
Kmetzo gave a presentation at a session that featured four quality award programs in…Tips From Baldrige Award-Winning OrganizationsSuggestions from the service, small business, and manufacturing sectors
Wed, 11/05/2014 - 14:34
The following tips have been compiled from interviews with representatives of Baldrige Award-winning organizations during the 2014 Quest for Excellence conference.
How to get started using the Baldrige framework
Communicate. Make sure you have the…Questioning ProtocolEngaging patients in a changing healthcare system
Wed, 07/23/2014 - 13:52
In the Baldrige Health Care Criteria for Performance Excellence, category three, concerning customer focus, asks how your organization engages its patients and other customers for long-term marketplace success. The related self-assessment…Baldrige and ISO 9001: A Complementary RelationshipEach system supports and amplifies the other
Wed, 06/25/2014 - 17:13
How is a company to decide whether to use the Baldrige Criteria for Performance Excellence, the ISO 9001 quality management system, or both? To explore some key distinctions between the comprehensive business model provided by the Baldrige…Celebrating the 2013 Baldrige Award Recipients‘For those pondering whether to pursue the Baldrige process, I say boldly, why wouldn’t you?’
Mon, 04/14/2014 - 12:30
On April 6, 2014, U.S. Secretary of Commerce Penny Pritzker presented two U.S. organizations with the Malcolm Baldrige National Quality Award, the nation’s highest honor for organizational innovation and performance excellence.
The 2013 award…The Best First Aid in the Baldrige ToolboxAn organizational profile is an invaluable tool for ever-changing organizations
Tue, 04/01/2014 - 09:55
The student demographic profile of Jenks Public Schools has significantly changed since the Oklahoma district became a Baldrige Award winner in 2005. The pace and variety of population shifts that Jenks has experienced may resemble those in your…