José Pires, founder and CEO of Global Excellence & Innovation, has helped large and small organizations across multiple industries transform their leadership to achieve better results. Based on his decades of experience guiding organizations toward performance excellence, innovation, and collaborative leadership, the Baldrige Program invited Pires to deliver a keynote presentation March 31, 2025, during the 36th Quest for Excellence Conference, which showcased the latest Malcolm Baldrige National Quality Award recipients.

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