Content by Harry Hertz

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Harry Hertz
I enjoy solving puzzles! I start each morning by doing at least two New York Times puzzles, Wordle, and Connections. My wife and sons and their spouses do the same, although not necessarily as part...
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Harry Hertz
On two prior occasions, I was motivated by additions to the Oxford English Dictionary and the Merriam-Webster Dictionary to create and update the Hertz Lexicon of Creative Leadership Terminology. As...
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Harry Hertz
The factors affecting employee engagement have changed dramatically during the last few years. Considering off-site employees returning to the work site, baby boomers retiring in growing numbers, and...
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Harry Hertz
It all started with my bathroom sink. I noticed that it was draining slowly, and that I could pull out the pop-up stopper. It was no longer attached to the lever that raised and lowered it. A look...
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Harry Hertz
Yes, I have a wicked dream. No, not that definition of wicked—I mean wicked in the sense meant by scientists when they discuss “wicked problems.” Wicked problems are those that typically involve a...
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Harry Hertz
The saying is nothing new: The customer is always right. Customers come first. We’ve heard these adages for a long time. And we’ve questioned them for almost as long. Those of you who know me know...
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Harry Hertz
In a recent blog of mine about CEO challenges and opportunities in 2022, the first opportunity listed was to determine how to make a difference. As stated, employees, customers, and investors want...
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Harry Hertz
Hybrid workspace, societal well-being, and productivity: On the surface, these three concepts aren’t obviously related. But permit me to explore each of them in the context of our current environment...
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Harry Hertz
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most...
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Harry Hertz
Untitled Document This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years). It was a year of many challenges, brought on by a...