Content by Harry Hertz

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Harry Hertz
Each year after the Quest for Excellence Conference, I sift through my notes and try to identify themes I have heard in the presentations of the new Baldrige Award recipients. The most...
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Harry Hertz
Untitled Document This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years). It was a year of many challenges, brought on by a...
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Harry Hertz
Rest? The new normal will be about activity, you say. Actually, I believe some rest will be necessary. After the frenzy of activity since March 2020 to establish new work patterns and new home life...
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Harry Hertz
Communities across America have long struggled with systemic issues, such as education disparities, income inequality, access to healthcare, diversity and inclusion, and inequalities in economic...
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Harry Hertz
It has been a little more than two years since I last summarized the topics that are keeping CEOs up at night, either thinking about challenges their organizations face, or opportunities and...
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Harry Hertz
‘I have been offered a significant increase in salary by another employer and am giving my two-week notice.” My guess is that this is the most common reason given when employees quit their current...
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Harry Hertz
What are the key attributes and behaviors for a role model, visionary leader? About six years ago, a task force of Baldrige-community senior executives under the leadership of Kathy Herald-...
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Harry Hertz
This blog, “Blogrige,” is about organizational performance, but first I need to set the stage. One of the most prized commodities in many organizations, including mine, is space. Space is tight....
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Harry Hertz
Recently I’ve seen some startling statistics from Gallup and Glassdoor about employee and customer engagement. I hope those statistics do not represent data from any organization you or I associate...
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Harry Hertz
I recently read a blog post by Mary Jo Asmus titled “Eight Unexpected Ways to Continue to Develop Yourself As a Leader.“ Some ways were more obvious (to me) than others, and I will quickly summarize...