Content by Harry Hertz

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Harry Hertz
This blog, “Blogrige,” is about organizational performance, but first I need to set the stage. One of the most prized commodities in many organizations, including mine, is space. Space is tight....
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Harry Hertz
Recently I’ve seen some startling statistics from Gallup and Glassdoor about employee and customer engagement. I hope those statistics do not represent data from any organization you or I associate...
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Harry Hertz
I recently read a blog post by Mary Jo Asmus titled “Eight Unexpected Ways to Continue to Develop Yourself As a Leader.“ Some ways were more obvious (to me) than others, and I will quickly summarize...
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Harry Hertz
The greatest challenge I have each year when I return from the Baldrige Program’s annual Quest for Excellence Conference is prioritizing the most important messages for me and my organization,...
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Harry Hertz
The Baldrige Excellence Framework encourages organizations to create an environment for innovation by pursuing intelligent risks. How do you know whether a new idea is an intelligent risk, and...
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Harry Hertz
The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint...
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Harry Hertz
Yes, it’s time for the Oxford English Dictionary (OED) to pay attention! Having recently seen an article in The Guardian about the new additions to the OED, it seemed a good time to take a somewhat...
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Harry Hertz
I recently returned from the ASQ World Conference in Milwaukee. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back on, and...
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Harry Hertz
I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations. The leaders were asked to identify the most important...
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Harry Hertz
In 2013, the Baldrige Criteria for Performance Excellence started asking questions related to an organization’s use of social media. An emphasis was placed on effective use of social media. In the...