Content by Jay Arthur—The KnowWare Man

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Jay Arthur—The KnowWare Man
Story update 5/6/2020: The charts and some data have been updated to reflect the data available on the date this article was published. During the Covid-19 stay-at-home order in Colorado, I've become...
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Jay Arthur—The KnowWare Man
When I first learned quality improvement back in 1989 at Florida Power and Light, the consultants who trained us taught a very specific way to draw a Pareto chart. They’d been trained in Japan, the...
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Jay Arthur—The KnowWare Man
When looking at any existing process, people often have a hard time visualizing the enormous amount of delay, waste, and nonvalue-added work involved. That’s where a time value map comes in; it...
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Jay Arthur—The KnowWare Man
Let’s face it: Everyone isn’t cut out to be a belted Six Sigma guru, but everyone should know how to use key tools in the right order to solve the problems facing businesses. And they can’t wait...
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Jay Arthur—The KnowWare Man
The United States spends $2.5 trillion for healthcare. Healthcare spending is expected to reach $4.5 trillion by the end of the decade. With Obamacare becoming a reality, we need to find a way cut...
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Jay Arthur—The KnowWare Man
I went into my local Barnes & Noble looking for a book and decided to check if they carried my book, Lean Six Sigma Demystified. There were four rows of business books on management, leadership,...
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Jay Arthur—The KnowWare Man
At the ASQ World Conference held in Anaheim last week, I ran into my old friend Jack Revelle, author of many SPC books and videos. He said clients were constantly asking him to take Six Sigma and “...
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Jay Arthur—The KnowWare Man
Yogi Berra once said, “If people don’t want to come out to the ballpark, how are you going to stop them?” I have found the same is true of statistical process control (SPC). As the author of the QI...
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Jay Arthur—The KnowWare Man
There’s a lot of buzz about “data analytics”—mining huge data sets to discover invisible patterns of customer behavior that can be leveraged to maximize sales. But I’ve found that few people know how...
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Jay Arthur—The KnowWare Man
I am no longer surprised by the number of people who say, “I’m working on my Green Belt/Black Belt certification, but I’m not sure how to apply Six Sigma to [health care, telecom, hotels, food,...