Content by Jay Arthur—The KnowWare Man

Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
There’s a lot of buzz about “data analytics”—mining huge data sets to discover invisible patterns of customer behavior that can be leveraged to maximize sales. But I’ve found that few people know how...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
I am no longer surprised by the number of people who say, “I’m working on my Green Belt/Black Belt certification, but I’m not sure how to apply Six Sigma to [health care, telecom, hotels, food,...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
Although Quality Digest often has in-depth articles about the nuances of control charts, I’ve found that many beginners are at a loss to figure out how to organize their data, especially in service...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
At a recent health-care conference I had a conversation with Mary, a Six Sigma Black Belt for a 700-bed hospital. She told me that the hospital had only a few copies of Minitab software, which was...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
For the last decade, people have come by my booth at the American Society for Quality (ASQ) World Conference on Quality and Improvement and asked: “Isn’t there a better way to implement Six Sigma...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
Ask almost anyone what is the No. 1 requirement for Six Sigma success, and he will say: top leadership commitment. It’s easy to look at Six Sigma successes like General Electric (GE) under Jack...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
After a meal at a local Chinese restaurant, my fortune cookie said, “If you keep too busy learning the tricks of the trade, you may never learn the trade.” When I think about how this applies to Six...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
At the 2009 National Association for Healthcare Quality conference, I gave a speech on lean Six Sigma simplified. At the end of the session, one of the attendees asked, "If Six Sigma is so...
Jay Arthur—The KnowWare Man's picture
Jay Arthur—The KnowWare Man
I n his inauguration speech, President Obama called for improving health care quality and reducing costs. In 2008, U.S. health care costs exceeded $2.4 trillion and are expected to climb to $3.1...