Content by Knowledge at Wharton

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Knowledge at Wharton
Food Co., a pseudonym for a large food processing plant in the U.S. Northeast, had been operating successfully for several years when the plant manager realized he had a problem he couldn’t solve...
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Knowledge at Wharton
After more than a year of being pummeled by pandemic-related supply chain shortages, computer maker HP had some good news to report during its third-quarter earnings call last month. Revenue is up 7...
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Knowledge at Wharton
Considered one of the most successful organizational learning methods, the after-action review (AAR) was developed by the U.S. Army during the 1970s to help its soldiers learn from both their...
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Knowledge at Wharton
Wharton professor G. Richard Shell’s graduate course on business responsibility is peppered with students he calls “ethics refugees.” They are young people who earned their bachelor’s degrees and...
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Knowledge at Wharton
When Wharton management professor Adam Grant sat down to write his new book, Think Again: The Power of Knowing What You Don’t Know (Virgin Digital, 2021), he wanted to make the case for why...
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Knowledge at Wharton
Technology firms are the drivers of disruption across industries, but things will play out differently for automobiles, according to John Paul MacDuffie, Wharton management professor and director of...
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Knowledge at Wharton
The future of work is hybrid. In the post-pandemic world, many companies will embrace the lessons learned from more than a year of telecommuting and not fully return to the office. Instead, Wharton...
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Knowledge at Wharton
It’s a commonly held belief, one that gets played out daily in organizations around the world: Employees who receive performance feedback are much more likely to improve their performance than those...
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Knowledge at Wharton
A new study finds that productivity has remained stable or even increased for many companies that shifted to remote work during the coronavirus pandemic. However, innovation has taken a hit as both...
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Knowledge at Wharton
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an...