Letters
Tue, 12/02/2008 - 09:31
Misadventures in Big-Box Land
Regarding “Big Boxes Beware” (“First Word,” Dirk Dusharme, November 2008): If you want to experience grocery-industry customer service at its finest, visit Wegmans. Their employees will load your groceries in your car… Resolving Resource Overloads First, anticipate them
Sun, 10/05/2008 - 22:00
In the context of project management, a resource is any entity that contributes to the accomplishment of project activities. Most project resources perform work and include such entities as personnel, equipment, and contractors. The concept of a… Do Standards Make a Difference? Input Requested for ANSI's 90th Anniversary
Fri, 07/18/2008 - 08:32
(ANSI: New York) -- Two months remain for the nomination of documents that will be included in this year’s survey of Standards That Make a Difference.
First organized by the American National Standards Institute (ANSI) in 2002, the survey compiles… Six Sigma Pays Health Care Dividends in Turkey
Tue, 06/17/2008 - 22:00
(NOVACES: New Orleans) -- One year after pioneering the first lean Six Sigma deployment at a health care facility in Turkey, Kent Hospital shared its success stories at the Six Sigma & Lean Conference held in Izmir, Turkey, on May 9-11.… NCQA Program to Evaluate Patient-Centered Medical Homes
Wed, 03/05/2008 - 22:00
(NCQA: Washington, DC) -- The National Committee for Quality Assurance launched a new version of its Physician Practice Connections (PPC) program designed to assess how medical practices are functioning as patient-centered medical homes. The… Customer Satisfaction Drops Again, e-Commerce Reaches All-Time High
Mon, 02/25/2008 - 22:00
(ACSI: Ann Arbor, Michigan) -- Satisfaction with the goods and services that people in the United States buy declined in the fourth quarter of 2007, according to a report recently released by the University of Michigan’s American customer… Safer Streets for Disabled Persons
Mon, 02/25/2008 - 22:00
(ISO: Geneva) -- Equipping pedestrian street crossings with acoustic and tactile signals to help disabled persons was a step forward. The problem is that they vary from one country to another. Now, a new ISO standard provides the basis for… Obesity Screening Added to HEDIS 2009
Mon, 02/25/2008 - 22:00
(NCQA: Washington) -- Two new measures focusing on obesity in children and adults highlight the additions to the Healthcare Effectiveness Data and Information Set, released recently for public comment by the National Committee for Quality Assurance… Quality Conference to Include Everyday Life
Mon, 02/18/2008 - 22:00
(ASQ: Milwaukee, Wisconsin) -- Ever wonder how quality relates to a slice of New York-style pizza? Or how to use lean tools at home? The American Society for Quality is offering innovative “After 5” sessions that cover topics on how to incorporate… ERAI Hosts Electronic Industry Supply Chain Conference
Mon, 02/18/2008 - 22:00
(ERAI: Naples, Florida) -- The first Electronic Industry Supply Chain Conference (EISCC) will be hosted May 1–2, 2008, in Las Vegas by ERAI Inc., a global trade association for the electronics industry. The event will focus on essential procurement…