Complaint-Handling Satisfaction With U.S. Government Less Than With Private Sector
Mon, 01/21/2008 - 22:00
(ACSI: Ann Arbor, Michigan) -- According to a recently released report from the American Customer Satisfaction Index, U.S. citizens are less satisfied with federal government services than they are with private-sector services. In aggregate, citizen… ANSI Compliance Survey Due by March 31
Mon, 01/21/2008 - 22:00
(ANSI: New York) -- The American National Standards Institute recently issued the revised 2008 edition of the ANSI Procedures for U.S. Participation in the International Standards Activities of ISO (ANSI International Procedures) and the 2008 ANSI-… Six Sigma Hospital Preregistration
Tue, 01/15/2008 - 22:00
Catherine Jimerson, online preregistration user (seated) and Meg Nicklas, director of WCA Hospital patient access services, (standing) cut the ribbon, officially announcing the new WCA Hospital online preregistration service… IEE Book Excerpt: Anatomy of a Successful Black Belt
Tue, 01/15/2008 - 22:00
(Smarter Solutions Inc.: Austin, Texas) -- Today’s Six Sigma Black Belts need more than technical and analytical skills. They also must work with others, using capabilities that include teaching, mentoring, coaching, and motivating. Here are 10… Webinar: Cultural Transformation at DuPont
Tue, 01/15/2008 - 22:00
(Instantis: Santa Clara, California) Join Stephan Schwarz, DuPont Master Black Belt, Tuesday, Jan. 22 at 8 a.m. PST/11 a.m. EST, as he leads a focused session describing best practices and lessons learned from one of the largest, most iconic, and… Unmanned Vehicle Drives Transportation Safety
Mon, 01/14/2008 - 22:00
(ANSI: New York) -- What do cell phones, hot coffee, mp3 players, burritos, and toddlers have in common? Each contributes significantly to driver distraction, the leading cause of automobile accidents in the United States. With the demonstration of… ISO and IEC Copublish New Guides
Mon, 01/14/2008 - 22:00
(ISO: Geneva) -- A brochure recently published by ISO and IEC gives an overview of joint guides that provide advice for standards writers, consumer representatives, designers, product manufacturers, service providers, retail chains, testing… Measurement Innovation Yields Savings for Semiconductors
Mon, 01/14/2008 - 22:00
(NIST: Gaithersburg, Maryland) -- “Economic Impact of Measurement in the Semiconductor Industry,” a recent report from the National Institute of Standards and Technology indicates that investment in measurement science has, and will continue to have… Senators Foster E-Prescriptions
Thu, 01/10/2008 - 22:00
(U.S. Senate: Washington, D.C.) -- The cost of poor quality in health care accounts for from 30 to 60 cents of every health care dollar. Senators John Kerry (D-Mass.) and John Ensign (R-Nev.) along with a bipartisan group of legislators have… CIGNA HealthCare Teams with Thomson’s MedStat Data Services
Thu, 01/10/2008 - 22:00
(CIGNA HealthCare: Bloomfield, Connecticut) -- In an effort to manage the high-volume data used in its health advocacy programs, CIGNA HealthCare is teaming up with Thomson Healthcare’s MedStat data services. By employing greater data…