New APQC Team Offers Benchmarking Services
Mon, 07/19/2004 - 22:00
Alvarez & Marsal and the American Productivity and Quality Center recently announced the formation of a collaborative performance improvement effort. The Business Consulting Group of Alvarez & Marsal and APQC will offer benchmarking… Flood of Recalls Might Be Due to Poor Economy
Mon, 07/19/2004 - 22:00
Economists and analysts speculate that a recent rash of recalled high technology products might be due to the poor economy. In January, Kyocera Wireless recalled 140,000 of its cell phone batteries, citing concerns that they could overheat.… Online Database Puts Health Care Quality in Consumers’ Hands
Mon, 07/19/2004 - 22:00
Consumers who want to give their health care providers a “check up” can easily do so with a new resource accessible in minutes. Quality Check, a Web-based database of thousands of health care providers, lists their accreditation status, latest… Research Links Environment and Productivity
Mon, 07/19/2004 - 22:00
Preliminary findings from a landmark study on the impact of workstations on employee productivity show clear associations between performance and environmental conditions. The study was conducted by Alan Hedge, a renowned Cornell University… New ISO Standard Established for Satisfying Unhappy Customers
Thu, 07/08/2004 - 22:00
The International Organization for Standardization recently announced a new standard to help organizations satisfy dissatisfied customers. ISO 10002 is a standardized complaints-handling process that can be easily integrated into… MetricStream to Replace Homegrown Lotus-Based Quality System
Thu, 07/08/2004 - 22:00
Hitachi Computer Products’ American division will replace its quality management processes with MetricStream software, the company announced recently. The solution is currently being implemented at Hitachi’s Oklahoma manufacturing division… Cognex Announces Machine Vision Seminars
Thu, 07/08/2004 - 22:00
Cognex Corp. will host a series of free seminars designed to show how its vision sensors perform automated inspection tasks in the automotive, medical, pharmaceutical, food and beverage, and electronics industries, officials announced… Online Homeland Security Standards Database Developed
Thu, 07/08/2004 - 22:00
An online database of standards related to homeland security is another step the U.S. Department of Homeland Security is taking to improve defense procedures. The American National Standards Institute is combining forces with the DHS to… Presidential Approval Shelters Standards-Developing Organizations
Thu, 07/08/2004 - 22:00
President George W. Bush recently signed into law the Standards Developing Organizations Advancement Act of 2004 (H.R. 1086), providing new shelter for standards developers from treble damage liability in current antitrust laws. The… Quality Digest Columnist Receives ASQ Award
Thu, 07/08/2004 - 22:00
The American Society for Quality awarded John E. (Jack) West with its Freund-Marquardt Medal for his longtime service to the quality profession and to the organization. West is a consultant with Silver Fox Advisors in The Heartland, Texas.…