Issue Resolution and Offshoring Affect Call-Center Customer Satisfaction
Mon, 07/02/2007 - 22:00
(CFI Group: Ann Arbor, Michigan) -- The first Call Center Satisfaction Index from CFI Group indicates that the two issues having the biggest effect on customer satisfaction with a contact center were first-call resolution and offshoring… FDA Clears World’s First RFID Surgical Sponge-Counting System
Tue, 06/26/2007 - 22:00
(ClearCount Medical Solutions: Pittsburgh) -- The patented SmartSponge System, built by ClearCount Medical Solutions of Pittsburgh and based on radio frequency identification (RFID) has received Food and Drug Administration 510(k) clearance… Women Less Likely Than Men to Have Their Cholesterol Controlled
Tue, 06/26/2007 - 22:00
(NCQA: Washington) -- Women are significantly less likely than men to have their LDL cholesterol controlled to recommended levels, according to a new study by the National Committee for Quality Assurance. The study, published in the May/… Pioneering Skin Researchers at the University of Leeds Achieve International Quality Standard
Tue, 06/26/2007 - 22:00
(University of Leeds: Leeds, England) -- The Skin Research Centre at the University of Leeds, which has led the way in the treatment of acne, eczema, and other skin conditions, is the only university skin microbiology laboratory in the… ISO 15189 Medical Laboratory Accreditation from A2LA
Tue, 06/26/2007 - 22:00
(A2LA: Frederick, Maryland) -- The American Association for Laboratory Accreditation began adding medical laboratories to its accreditation offerings on June 1, 2007. “We see strong demand for an internationally recognized accreditation… NIST Measuring Device Aims to Up Hip Operation Success
Tue, 06/26/2007 - 22:00
(NIST:Gaithersburg, Maryland) -- Researchers at the National Institute of Standards and Technology are developing state-of-the-art measuring techniques, similar to those used in making aerospace components fit… HHS to Promote Electronic Health Records Standards
Tue, 06/26/2007 - 22:00
(DHHS: Washington) -- Health and Human Services Secretary Mike Leavitt recently announced that the United States will participate in an international effort to encourage more rapid development and worldwide adoption of standard clinical… Washington State Quality Awards to Host Baldrige Regional Conference
Mon, 06/25/2007 - 22:00
(The Baldrige National Quality Program: Seattle, Washington) --The Baldrige National Quality Program at the National Institute of Standards and Technology, based in Washington, D.C., announced recently that the Washington State Quality… Inspections Won’t End Food Contamination
Mon, 06/25/2007 - 22:00
(ASQ: Milwaukee) Eliminating outbreaks of food-borne illness is possible but it won’t happen by increasing inspections alone, say food safety experts in the latest Quarterly Quality Report from the American Society for Quality. The answer… ISO Launches IT Self-Assessment Tool
Mon, 06/25/2007 - 22:00
(ISO: Geneva) -- ISO has launched a new self-assessment tool on CD to help organizations ensure an effective and smooth-running IT environment through implementation of the ISO/IEC 19770-1 standard on software asset management.The CD…