Thu, 06/08/2023 - 12:03
‘They reduce our bonus if our calls go longer than three minutes. I’m not going to lie; I start talking faster at the 90-second mark.”
“She asked me to suggest ideas, so I did. I now have a whole bunch of extra work to do. It’s the last time I’m…
Tue, 05/09/2023 - 12:02
She has three supervisors, and he has six. She works on five projects, and he has four. Although their paths rarely cross, they have something in common—they’re both part of a matrix organization.
Unlike a traditional workplace where employees have…
Wed, 03/01/2023 - 12:03
‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”
“Maybe I’m just boring, but I don’t like surprises. They’re great one day and…
Thu, 01/05/2023 - 12:02
‘I can’t take it anymore! We’re short staffed, I’m killing myself to hold it together, nobody says thank you, so goodbye! Life is too short for this. I can work somewhere else.”
Thoughts like that happen many times every day in organizations large…
Thu, 09/08/2022 - 12:02
Despite our best efforts, it’s not as easy as it looks to get the job training equation right.
“I learned so much during orientation. It’s too bad I won’t use most of it for six months. I took some notes, but I’m sure I won’t remember half of what…
Wed, 04/27/2022 - 12:02
‘Kendra, I think you’re going to do wonderfully at this next task. You have a good eye for detail, and that’s exactly what’s required here.”
“Tom, you have a real knack with people, and I’d like you to take on a temporary role in account management…
Mon, 01/03/2022 - 12:02
They’re with me, I just know it, at least I think they’re with me... OK, maybe not. Oh no! They’re gone. Well, thank goodness that’s over!
Has that happened to you? How about the following:
• I addressed this issue 30 minutes ago. How did they…
Wed, 11/10/2021 - 12:03
From time to time we all have to send our suppliers or customers packing. Does the following client relationship sound familiar? About 100 of her clients use her services once a year. They expect champagne service on a beer budget, and they pull her…
Tue, 06/29/2021 - 12:02
Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the strongest employee. Turnover goes up, engagement goes…
Tue, 04/13/2021 - 12:02
From time to time, everyone misses a deadline, forgets an obligation, or fails to meet a commitment. We’re human, and it happens. For most of us, failure is followed by an immediate effort to right the situation.
Problem solved, right? Not so fast…