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Kate Zabriskie

President

Business Training Works Inc.

Kate Zabriskie is the president of Business Training Works Inc., a Virginia-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more information, visit www.businesstrainingworks.com.

Wed, 08/05/2020 - 12:01
I’m Stuck in the Weeds and Can’t Get Out: The Micromanager’s Recovery Guide Eight steps for letting go
Tue, 06/29/2021 - 12:02
Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the strongest employee. Turnover goes up, engagement goes…
Why Some People Drop the Ball and What to Do About It Strategies to retake control, push for greater accountability, and regain control of your sanity
Tue, 04/13/2021 - 12:02
From time to time, everyone misses a deadline, forgets an obligation, or fails to meet a commitment. We’re human, and it happens. For most of us, failure is followed by an immediate effort to right the situation. Problem solved, right? Not so fast…
Why Customers Dump You and How to Avoid Risk-Taking Mistakes Actually, it is you
Tue, 01/05/2021 - 12:03
Do any of these sound familiar? “The lawn service had to go. I used them for more than 15 years, and by the last season, my lawn looked terrible. The spring seeding didn’t take, nutsedge and wiregrass consumed half the yard, and they just kept…
Seven Tips for Better Telework and Remote-Employee Engagement Managing in the new normal
Wed, 08/05/2020 - 12:01

‘It was one thing to see her entire family during meetings when everyone first went into lockdown, but we’re months into this. Shouldn’t she have come up with some kind of work-at-home plan by now? I did. The situation is maddening! Her kids…

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