Mission, Vision, and Values Come FirstWhether running a cancer center or a zoo, the Baldrige principles apply
Wed, 09/02/2015 - 13:54
As a writer for the Baldrige Program, I have a lot of fun learning about how various people and organizations use the Baldrige Excellence Framework to guide, focus, and improve their operations.
I recently had the pleasure of conversing with…Challenges and Insights for Excellent ProcessesConsciously drive toward goals and follow through
Mon, 07/20/2015 - 12:50
What are the challenges of incorporating—and maintaining—process excellence in an organization’s culture?
The Process Excellence (PEX) Network, a division of the International Quality and Productivity Center, recently released its 12 Days of PEX-…For Manufacturers, Baldrige Could Be ‘Cure’ for an Uncertain Future, Part 2Criteria yield competitive advantages
Mon, 07/13/2015 - 09:11
In the first part of this series, we looked at how two manufacturers used the Baldrige Criteria to survive the Great Recession and transform their companies. Here we learn more about how the Baldrige can help organizations achieve competitive…For Manufacturers, Baldrige Could Be ‘Cure’ for an Uncertain Future, Part 1Two company’s reasons for pursuing the Baldrige and some of the benefits they found
Thu, 07/09/2015 - 08:42
When the recession hit during the early 2000s, Michael Garvey left his fast-paced life trading equities on the floor of the New York Stock Exchange to help save the “family farm,” a bronze foundry in Youngstown, Ohio.
Garvey said his parents and…Using the Baldrige Criteria for a More Effective Job SearchThe Organizational Profile helps you figure out what makes a potential employer tick
Wed, 04/01/2015 - 12:51
I am grateful for the opportunity to work for the Baldrige Program. We’re blessed with an engaged community of Baldrige practitioners—folks who have served as examiners at all levels, across the country. These practitioners not only understand but…How Baldrige Complements ISO 9001:2015The Criteria, like the standard, help organizations serve customers better
Mon, 01/05/2015 - 00:00
According to a recent IndustryWeek article, the 2015 edition of ISO 9001, the standard on quality management systems, is nearing completion.
The new version of IOS 9001 will have three areas of focus:
1. The process approach will be strongly…Big Q, Little Q, and BaldrigeThe 2015 Criteria focus on change management, big data, and climate change
Tue, 12/23/2014 - 15:08
During the 1980s, Joseph Juran, one of the Baldrige Program’s first overseers, coined the term “Big Q” to serve as a quality “umbrella”: “Little q” would encompass goods and those processes directly related to the manufacture of goods, while “Big Q…Baldrige Proves Inspirational for Small-Business OwnerThe Criteria offer value to organizations of any size
Mon, 10/27/2014 - 13:23
For veterinarian Dr. Rona Shapiro, running a small business can be challenging. “Many times, I’m the person pushing the broom, and being the veterinarian, and answering the phone,” she says. “Running my own business—sometimes it tends to run you…When Accountability Systems Meet Strategic PlanningMore insights on how Baldrige Award recipients lead
Mon, 08/25/2014 - 08:45
In a recent column, I shared insights from the 2013 Baldrige Award recipients’ leaders as they fielded questions related to their journeys to excellence. There was so much thoughtful reflection that it couldn’t fit into just one column.
More…Higher Education, It’s Time to Refresh Your Understanding of BaldrigePlanting and sowing the seeds of Baldrige with tomorrow’s leaders
Mon, 07/21/2014 - 00:00
Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still in school. As an example, I remember listening to a presentation by Bruce Kintz, president of Concordia…