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The Art of Business Continuity

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Business continuity is a relatively simple idea. Plan ahead so you can keep your business successful during times of difficulty. Key management transitions, loss of a major customer, the impact of a lawsuit, perhaps a fire or an earthquake.

Waiting for the Covid-19 Peak

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Each day we receive data that seek to quantify the Covid-19 pandemic. These daily values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle.

Seven Questions for Corporate Boards Navigating Covid-19

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Corporate boards across Europe are reacting to the coronavirus pandemic in three ways. For some, it’s business as usual. “Crisis is the business of the CEO; the board does not need to adjust its workings,” the chair of one such board told me.

Break the Curve and Keep It Broken

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The phrase “flatten the curve” means to slow the transmission of the coronavirus (Covid-19) in order to spread the total number of cases out over a longer period of time.

Strategizing Customization and Privacy in the Digital Age

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From AI-enabled chatbots to ads based on individuals’ search or social media activities, digital data offer novel ways to connect with customers.

Being a Digital Leader Has Never Been More Important

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When the Mosaic browser, with its consumer-friendly interface, was released to the world in 1993, most had no idea how radically this first foray into the internet era would transform our lives, both personally and professionally.

Four Weird Things That Happen When You Videoconference

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As the Covid-19 pandemic forces many U.S.

Troubleshooting by Defining Standards

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Sometimes I see people chasing their tails when trying to troubleshoot a process. This usually (though not always) follows a complaint or rejection of some kind.

Using Layered Process Audits to Close the Loop on Safety

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According to the National Safety Council, the rate of preventable workplace fatalities per 100,000 workers has flattened or risen slightly since 2009 after deca

Coping With Covid-19: Digital Transformation Enables a Flexible and Agile Workforce

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The Covid-19 pandemic has hit every industry with a barrage of challenges. The impacts on the manufacturing sector are already extending far beyond factory walls. And for now, the depth of those impacts and the expectation for recovery are unknown.

Pagination

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