Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0.

‘Process Capability: What It Is and How It Helps,” parts one,

We tied up last year in a neat little bow, talking about how stories define ourselves and our work; waste is waste, no matter your political leanings; and putting numbers from the news in context.

Everybody wants to design and conduct a great experiment! To find enlightenment by the discovery of the big red X and perhaps a few smaller pink x’s along the way.

Walter Shewhart, father of statistical process control and creator of the control chart, put a premium on the time order sequence of data.

The frequently referenced learning pyramid asserts than an average student retains 75 percent of information learned through practice, compared to just 5 percent of what he hears in a lecture.

Perhaps the reader recognizes d2 as slang for “designated driver,” but quality professionals will recognize it as a control chart constant used to estimate short-term variation of a process.

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.