My main objective is to encourage greater use of statistical techniques in the service sector and present new ways to implement them.

They spanned 140 degrees of latitude—from Canada to Chile—and varied widely in age and experience. But their goal was the same: To improve their metrological capabilities for the benefit of their home countries and the Western Hemisphere.

Metrologists are often faced with measurement processes that are repetitive and time-consuming. It’s not uncommon for a set of measurements to be taken repeatedly under different conditions and with different materials to maintain quality control.