A Time for Renewal
The title to this column probably has you thinking about some life-changing transition or a big vacation to refresh, or maybe a new exercise regimen. If that is the case, I am sorry to disappoint you.
Two New Commandments of Customer Engagement
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Here are a couple of tips to lock in customer engagement.
How Will Real-World Evidence Affect 2017 FDA Guidances?
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The`Advanced Medical Technology Association has asked the FDA to clarify how real-world examples support regulatory decision making
ACSI: Wireless Competition Boosts Customer Satisfaction While Pay TV Fades
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How does your provider stack up?
Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Sati
Lessons Learned From the WannaCry Ransomware Attack
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To patch or not to patch, not as cut and dry as you may think
Tides of Change at Ford Motor Co.
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Mark Fields, former CEO of Ford Motor Company and evangelist of its “Blueprint for Mobility”
Quality Management Insights for Medical Device Manufacturers
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The Center for Devices and Radiological Health (CDRH) puts a premium on quality for medical devices
Solving Compliance and International Manufacturing Challenges
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Satisfying compliance to FDA regulations and client demand is greatly simplified with up-to-date technology
Sponsored Content
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction
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“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.