Featured Video
This Week in Quality Digest Live
Customer Care Features
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?
Mike Richman
A continuous-improvement case study
Annette Franz
Evidence from the field

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

John Bell

Customer Care

Five Things I Learned Writing a Novel That I Wished I Knew When I Was a CEO

Devoting more time to better understand our employees would have delivered better results

Published: Wednesday, February 14, 2018 - 13:02

I have written more than a 100 blog posts about leadership, strategy, and culture. Within that portfolio are several accounts of business reinvention and transformation. Yet it was only a few months ago that I composed my first post on another type of reinvention: personal reinvention. My own. 

You see, after I departed the corner office I had this crazy idea to write a thrilling historical novel. The means to that end was a lonely trek up a perilous mountain, its peak masked by high clouds. Along the way I faced several hazards and setbacks, and had I not summoned the traits that helped me succeed as a CEO, The Circumstantial Enemy would never have come to fruition. For eight years, inspiration, passion, discipline, determination, and vision edged me upward to the summit of publishing’s Promised Land.

I shared this story with best-selling author and consultant, Jesse Stoner, a woman who knows more than a thing or two about the power of enduring vision. Sure, Jesse was eager to hear how I became a published novelist, but there was something else on her mind; she asked if I’d considered this reinvention from the opposite direction. What had I learned from writing a novel that I wished I’d known as a CEO? Five things came to mind.

I learned the importance of understanding my audience

Every genre of fiction must fulfill the expectations of a unique audience. Imagine the difference between readers of erotic fiction and those of comedic fiction. If authors fail to understand and appreciate their readers, their books will disappoint. Likewise, if CEOs misjudge their shareholders and their customers, they too will disappoint. With regard to shareholders, I could have done better. But I continue to believe I was right to make the company’s employees priority one. Unhappy employees lead to unhappy customers and unhappy shareholders.

I learned what my characters wanted

Fiction is about the characters and their motivations. Romeo and Juliet wanted each other. In The Circumstantial Enemy, Tony Babic wanted freedom from repression. Once I fully comprehended my characters’ thoughts and feelings, writing what they would do or not do became easier. Like a novel’s characters, employees are equally complex and interesting people with unique wants and needs. Like most CEOs, I was pulled in many directions. Devoting more time to better understand the company’s most valued asset would have delivered better results.

I learned to take a breather at the crossroads of indecision

Twice I faced writer’s block. And twice, I put the work aside and didn’t return to my manuscript until I found a solution. The second “block” was the most distressing. Nearing the novel’s finale, I realized that my ending was weak. I let it be for a couple of weeks, and a better ending emerged. As a CEO, I thrived on quick decision-making. When your competitors have deeper pockets than you, you have to be nimble, prepared to take risks, eager to make early calls with 80 percent of the information, rather than wait months for 100 percent of the facts. I’m thinking that the odd breather may have brought refreshing insights.

I learned to trust my readers

This advice came from my editor. She said I have a habit of wrapping up scenes in nice packages. In fiction, everything does not need to be explained. Readers are intelligent. They enjoy the challenge of discovery. So do employees. CEOs can’t do it all themselves. I admit to being an overly hands-on leader. I should have given more rope. There’s no doubt; the characters in the business I led were up to it.

I learned to regard yesterday’s prose as a small victory

Every morning before I struck a key, I reread the previous day’s prose. Of course I made changes, but simultaneously I took pride in the fact that I’d made progress in taking the plot further. In business, there is always a list of big projects. Rightly or wrongly, achieving the annual budget usually rises to the top. CEOs who discipline themselves to celebrate small wins facilitate a culture of winning. Small wins lead to bigger wins.

Editor’s note: The novel that John Bell wrote is The Circumstantial Enemy (independently published, 2017), a historical thriller based on true events during World War II. Check out its rave reviews.

First published Jan. 11, 2018, on the CEO Afterlife website.

Discuss

About The Author

John Bell’s picture

John Bell

John R. Bell is a retired CEO of a consumer packaged goods company, and a former global strategy consultant. Bell is the author of the book, Do Less Better: The Power of Strategic Sacrifice in a Complex World (Palgrave Macmillan, 2014), and the novel, The Circumstantial Enemy (independently published, 2017), a historical thriller based on true World War II events. A prolific blogger, Bell’s musings on strategy, leadership, and branding appear in several online journals including Fortune and Forbes.