Like any large company, a modern hospital has hundreds, even thousands, of workers using countless computers, smartphones, and other electronic devices that are vulne

The importance of supply chain solutions relative to a company’s efforts to maintain and improve quality are almost impossible to underplay.

Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine hospitals and were winding up their week with a visit to LEI.

Supply chains’ last-mile delivery has become the new Pony Express.

A couple months back I stopped at a local fast-food place for a quick kid’s meal (not for me) after picking up one of my little ones from school. Inside, we were greeted by an employee in an otherwise empty dining area, and no line.

In business-to-business (B2B) direct marketing, I’m often asked about what kind of response rates to expect about the most productive media channels, the best lists, the best time to conduct a campaign, the most effective qualification questions.

“I wish there was a way for the FDA to give me a heads-up about my stuff, prior to submission….”

So, the Quality Digest team is considering a transition to working remotely for the most part. I and two other associates already do.

The rise of neuromarketing has already begun to provide companies and researchers with greater insight into consumer behavior than consumers thems

I had another column in the hopper, but when this article came across my desk, followed by a phone conversation with Bob Chapman, I knew I needed to write something different, something that is top of mind for me now—and often—as I work with my clients. The article?