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Mike Richman

Customer Care

Inside Quality Digest Live for September 12, 2018

Continuing coverage from IMTS

Published: Wednesday, September 12, 2018 - 02:02

With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week. (I like to refer to it as “Manufactureville.”) Here’s what we covered during our second show of the week, from the booth of today’s sponsor, Q-Mark Manufacturing:

“Tapping Your Employee’s Knowledge”

It’s no secret that the employees closest to a process know best how to improve it. But how do you tap that knowledge without ruffling feathers?

“What Business Are You Really In?”

Author and consultant Jesse Lyn Stoner offers this trenchant look at the true reasons why a business exists: To better serve customers.

Tech Corner: Q-Mark Styli

Mark Osterstock, President of Q-Mark, walks Dirk through his company’s extensive line of CMM probes.

Our next special IMTS episode of Quality Digest Live comes to you on Thurs., Sept. 13. You can watch either via our home page or our dedicated player page. See you then!

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Mike Richman