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The 10-Point Stress Audit

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A certain amount of stress is needed for us to function effectively. Stress is very much a part of the human condition. We all face disappointments, setbacks, losses and pain.

Corporate Culture and the Bottom Line

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Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised.

Should Manufacturers Use Video in Their Marketing Mix?

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As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise.

Are We Mechanizing Customer Delight?

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Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list.

White Coats and Mild Manners

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It’s hard to believe that modern Western doctors, with their multimillion-dollar hospitals and high-tech gadgets, have much in common with their ancient counterparts. Up to the 19th century, doctors usually occupied a fairly low status in society.

Are Apprenticeships the New On-Ramp to Good Jobs?

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Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for

Inside Quality Digest Live for August 10, 2018

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‘Culture” is one of those business-speak words that’s used a lot, but for a good reason—having the right one is the key to unlocking your company’s quality potential. On the other hand, nothing will overcome a poor culture. Do you know which you have?

Why Meeting Customers’ Expectations Isn’t Enough

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Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing.

Investing in Advanced Domestic Drug Manufacturing

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There’s new technology that can improve drug quality, address shortages of medicines, lower drug costs, and bring pharmaceutical manufacturing back to the United States. At the U.S.

What a Customer Should Never Hear

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‘There’s nothing we can do about it.”

Pagination

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