There’s a little bit of irony in the title of this article. Why do we have to make sure the customer—and employee—experience is crisis-ready? Well, as John Kennedy said, “The time to repair the roof is when the sun is shining.”

Historically, risk management has been a complex and polarizing subject, with various stakeholders assigning different values on the probability and severity of harm.

We [Alan Rudolph and Raymond Goodrich] are both biotechnology researchers and are currently seeking to repurpose an existing medical manufacturing platform to quickly develop a vaccine candidate for Covid-19.

Even in the midst of the pandemic, product safety and quality remain critical. For many manufacturers, complex quality management systems and procedures stand in the way of agile responses and effective operational optimization.

This story was originally published by Knowable Magazine.

Story update 5/6/2020: The charts and some data have been updated to reflect the data available on the date this article was published.

Each day we receive data that seek to quantify the Covid-19 pandemic. These daily values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle.

The phrase “flatten the curve” means to slow the transmission of the coronavirus (Covid-19) in order to spread the total number of cases out over a longer period of time.

Have you noticed that coupons have become a major part of our lives? There are always coupons for restaurants or stores in most of the newspapers these days. And it seems that every day, we receive an email about a deal at a local store, but it requires a coupon.

Telehealth services have become even more critical in caring for patients as the Covid-19 pandemic quickly evolves.