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Life Without the Paris Agreement

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How will the United States’ withdrawal from the Paris Agreement affect greenhouse gas emissions?

How to Win at Customer Service

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When Scarlett hung up the phone, she was close to tears. Even more unexpectedly, so was the customer service representative on the other end. How did a seemingly simple inquiry end in two people so frustrated they were on the verge of a breakdown?

Big Food Is Ripe for a Revolution

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In May 2019, a California jury found Monsanto’s weed killer, Roundup, to be a “substantial factor” in the cancer suffered by a couple and ordered the U.S. agrochemical company to pay them $2 billion in damages.

Measuring Surgical Quality

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Any patient scheduled for surgery hopes, and maybe assumes, that his surgeon will do a high-quality job. Surgeons know better.

If You Aren’t Being Heard, Then Listen

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I was sitting in on a conversation between a continuous improvement manager and the operations manager the other day.

Putting the Customer First in Prosthetic Device Development

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Technology companies are frequently driven by their engineering processes. Of course product quality is regarded as most important, and that quality can be tested and measured with numbers and data.

What Tools Should Data Analysts Have in Their Toolbox?

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What tools should data analysts have in their toolbox? It’s a broad question and one with diverging views. So, I am delighted to welcome back a guest blogger who doesn’t shy away from controversy.

Five Tips From Medtech Executives on the Value of Quality

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When it comes to making medical devices, quality is key. That’s a concept that nearly every medical device professional agrees with, but what does it mean? Why is quality so important, and how should it be pursued?

Rewritten in Our DNA

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I didn’t understand what people were asking me when I was a kid. The question would come in several different forms.

Meet the Algorithms Planning Your Next Online Purchase

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Good salespersonship is a species of street smarts. It’s about quickly sizing up your customers and pitching your wares in terms that reverberate with their unspoken needs and desires.

Pagination

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