Quality Has a Role to Play in Pricing and Should Claim a Seat at the Table
According to the Journal of Consumer Research, a high price indicates either bad value or good quality, whereas a low price indicates either good value or poor quality.
How to Use Your Data to Drive Real-Time Customer Experiences
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Image courtesy of Pixabay.
Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?
Quality Digest Top Stories for 2019
As usual with Quality Digest’s diverse audience, this year’s top stories covered a wide range of topics applicable to quality professionals. From hardware to software, from standards to risk management, from China trade to FDA regulations.
An Action Plan for Work-Family Balance
Eric, a 40-something married father of three, runs a successful startup. Given his demanding career, he and his wife decided she would be a stay-at-home mum.
Medical Errors Still Harm Too Many People, But There Are Glimpses of Real Change
In late November 1999, a TV producer called me about an alarming report that 44,000 to 98,000 A
Weekly Quizzes for Current Good Manufacturing Practices Training Credit
Weekly CGMP Quiz 1: Part 210 & 211 Subpart A General Provisions. Use with your team for training credit!
FDA’s Fast-Track Model for Software As a Medical Device Requires a Cuture of Quality
Software as a medical device (SaMD) is a growing sector in medical device technology.
Turning the Pharmaceutical Model Upside Down
The company Grace Science was born through an inversion of the normal business sequence.
The Food Safety Modernization Act in a Nutshell
According to information from the Centers for Disease Control and Prevention (CDC), every year 48 million people in the United States get sick, 128,000 are hospitalized, and 3,000 die from