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What Should Really Trigger a CAPA?

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Corrective and preventive action (CAPA) is often a thorn in the side of medical device manufacturers.

B2B Customer Behavior Is Changing. What Should Marketers Do?

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If there’s anything the last decade has taught us—and the Covid-19 pandemic has punctuated in grand fashion—it’s that businesses must get digital or they may become invisible.

Shifting Auditor Competency in the Supply Chain: The Impact of New IAF MD9:2022

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The IAF Medical Device Working Group has updated one of the most important documents that supports the medical device quality system ISO 13485.

Medical Lab Staffing Shortages Have Reached the Breaking Point

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Medical laboratory professionals form the backbone of healthcare and the public health system.

Independent Auto Dealerships: An American Gray Swan?

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Chickens come home to roost, and canaries meet their demise in coal mines. But hey, we knew there was a high probability of each happening eventually, right? However, when a black swan shows up with severe impact and consequences, everyone is caught off guard.

Refocusing Your Customer-Facing Associates

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"Fast Food" Credit:Norm Wright

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It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked.

The Most Common Mistakes in Crisis Communication

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Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste.

Is the FDA Creating a HACCP Program for Produce?

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Although the announcement, “FDA Proposes Changes to Food Safety Modernization Act Rule to Enhance Safety of Agricultural Water Used on Produce,” is a bit to fully digest in one sitting, I’m intrigued by the FDA’s focus on pre-harvest risk assessment of water risk as

Build Customer Loyalty by Mining Social Media

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"Buyers Remorse" Credit: Will Laren

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The ISO 9001 standard talks about the relationship between the company and the customer in a couple of places. First is management’s responsibility to make sure that customers’ needs are a top consideration, and that their requirements are met.

Three Steps to Reduce Complexity in Product Configurations

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As customer demands for more customization and choice increase, the complexity of products and associated product design, manufacturing, and sales processes also increase.

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