‘Imagine for a second that you’re a human.... ” Yikes! Now there’s a crazy statement to make during a customer experience design session. However, more companies need to start thinking this way.

If you have a smart phone, and most people do these days, you realize just how much our lives are controlled by that electronic item we travel everywhere with.

In April, Ford announced that it will be phasing out nearly all of its

The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards.

Without manufacturing, the room where you make dinner would be rather stark and barren. There’d be no pots, no pans, no stoves, no spatulas, no appliances—big or small. There’d be no way to prepare the meals that give you and your family sustenance.

The importance of supply chain solutions relative to a company’s efforts to maintain and improve quality are almost impossible to underplay.

Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine hospitals and were winding up their week with a visit to LEI.

Supply chains’ last-mile delivery has become the new Pony Express.

A couple months back I stopped at a local fast-food place for a quick kid’s meal (not for me) after picking up one of my little ones from school. Inside, we were greeted by an employee in an otherwise empty dining area, and no line.