To most of us, the phrase “work that matters” infers job satisfaction. The outcome is lower stress, lower turnover, and higher productivity—in business, a win-win for employees, customers, and shareholders. The logic is infallible.

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.

Whether you are booking a hotel room, choosing a restaurant, deciding on what movie to see, or buying any number of things, it is likely you have read online reviews before making your decision.

Traditionally, managers have relied on the annual performance review to provide employees with feedback.

In this episode we look at data, data, more data, and then... engineering the perfect human?

I must admit, right up front, that this is not a totally unbiased review.

With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week.

Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”

If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change.