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Book Review: <em>Data Sanity</em>

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I must admit, right up front, that this is not a totally unbiased review.

Quality Digest Live From IMTS-- September 12, 2018

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Inside Quality Digest Live for September 12, 2018

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With more than 110,000 expected attendees, IMTS is Chicago’s hottest suburb this week.

What Business Are You Really In?

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Mary Parker Follett, a pioneering business consultant, was asked to help a troubled window shade company. The company’s thinking was narrow and limited. When asked to define their business, they said, “We produce window shades.”

Change and the Single-Title Media Company

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If you want to keep stretching and improving, you’d better get comfortable with the discomfort of change.

Corporate Culture and the Bottom Line

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Is there a link between corporate culture and the bottom line? In a nutshell, yes. Corporate culture is linked to so many business decisions and business outcomes, you might be surprised.

Should Manufacturers Use Video in Their Marketing Mix?

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As a consumer, it’s nearly impossible to get away from videos, advertising or otherwise.

Are We Mechanizing Customer Delight?

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Standing in the gate area of Delta Airlines at the Dallas/Fort Worth (DFW) International Airport, I was watching the monitor to learn if my name appeared on the “upgrade to first class” list.

Are Apprenticeships the New On-Ramp to Good Jobs?

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Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for

Why Meeting Customers’ Expectations Isn’t Enough

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Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing.

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