{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

        
User account menu
Main navigation
  • Topics
    • Customer Care
    • Regulated Industries
    • Research & Tech
    • Quality Improvement Tools
    • People Management
    • Metrology
    • Manufacturing
    • Roadshow
    • QMS & Standards
    • Statistical Methods
    • Resource Management
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • Customer Care
    • Regulated Industries
    • Research & Tech
    • Quality Improvement Tools
    • People Management
    • Metrology
    • Manufacturing
    • Roadshow
    • QMS & Standards
    • Statistical Methods
    • Supply Chain
    • Resource Management
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Training

How Do You Know You’re Getting What You Pay For at the Grocery Store?

  • Read more about How Do You Know You’re Getting What You Pay For at the Grocery Store?
  • Add new comment

Whether it’s bananas, olives, potato salad, or cereal, many products are priced according to their weight. That weight is likely determined on a scale tested and certified by a specially trained state or local inspector.

A Security Technique to Fool Would-Be Cyber Attackers

  • Read more about A Security Technique to Fool Would-Be Cyber Attackers
  • Add new comment

Multiple programs running on the same computer may not be able to directly access each other’s hidden information. But because they share the same memory hardware, their secrets could be stolen by a malicious program through a “memory timing side-channel attack.”

B2B Customer Behavior Is Changing. What Should Marketers Do?

XL Image
  • Read more about B2B Customer Behavior Is Changing. What Should Marketers Do?
  • Add new comment

If there’s anything the last decade has taught us—and the Covid-19 pandemic has punctuated in grand fashion—it’s that businesses must get digital or they may become invisible.

Independent Auto Dealerships: An American Gray Swan?

  • Read more about Independent Auto Dealerships: An American Gray Swan?
  • 1 comment
  • Add new comment

Chickens come home to roost, and canaries meet their demise in coal mines. But hey, we knew there was a high probability of each happening eventually, right? However, when a black swan shows up with severe impact and consequences, everyone is caught off guard.

Refocusing Your Customer-Facing Associates

Large Image Caption

"Fast Food" Credit:Norm Wright

  • Read more about Refocusing Your Customer-Facing Associates
  • Add new comment

It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked.

The Most Common Mistakes in Crisis Communication

  • Read more about The Most Common Mistakes in Crisis Communication
  • Add new comment

Paraphrasing Winston Churchill, Rahm Emanuel, a former White House chief of staff and Chicago mayor, famously quipped that you never want a serious crisis to go to waste.

Build Customer Loyalty by Mining Social Media

Large Image Caption

"Buyers Remorse" Credit: Will Laren

  • Read more about Build Customer Loyalty by Mining Social Media
  • 1 comment
  • Add new comment

The ISO 9001 standard talks about the relationship between the company and the customer in a couple of places. First is management’s responsibility to make sure that customers’ needs are a top consideration, and that their requirements are met.

Three Steps to Reduce Complexity in Product Configurations

  • Read more about Three Steps to Reduce Complexity in Product Configurations
  • Add new comment

As customer demands for more customization and choice increase, the complexity of products and associated product design, manufacturing, and sales processes also increase.

How Associations Can Improve New-Member Retention

  • Read more about How Associations Can Improve New-Member Retention
  • Add new comment

Any association would love a member-retention rate of 75 percent.

What E-Commerce Will Look Like in 2022

  • Read more about What E-Commerce Will Look Like in 2022
  • Add new comment

Getting your product into customers’ hands is often an undervalued—and under-engineered—part of your organization’s value chain.

Pagination

  • Previous page ‹‹
  • Page 25
  • Next page ››
Subscribe to Customer Care Article

© 2026 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us