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Race to Success

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Wayne Taylor Racing With Andretti, a world-renowned motorsports organization based in Indianapolis, competes in the Rolex 24 at Daytona endurance race. Photo credit: Jamey Price.

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Endurance racing is one of the oldest and toughest pastimes in motorsports. It is a true test of performance. Not only is a driver’s stamina on display, but vehicle durability as well.

Tech-Enabled Healthcare

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Photo by National Cancer Institute on Unsplash

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Health connects each one of us to one another. No matter where we are in the world, who we are, or what we do, the state of our health is a key determinant in our quality of life. Simply put, it’s our most valuable asset.

The Past and Future of the Quality Profession

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Wasted motion adds cost but no value. Henry Ford pointed out that people cannot be paid to walk, and that no job should require anybody to bend over or take more than one step in any direction.

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Although quality management has been around in some form or another for thousands of years—a cover of Joseph Juran’s Quality Handbook depicted Egyptians making very precise measurements for the construction of pyramids—this article will show that quality is

Squeezing Suppliers Is Not the Cure for Shrinkflation

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There are better solutions to shrinkflation than pressuring your suppliers. Credit: “Squeeze” by Scott Web

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To address shrinkflation, by July 1, 2024, stores in France will have to put warning notices in front of all products that have been

How Integrated Quality Improves Your Manufacturing Operation

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“There goes the neighborhood.” Credit: David Gallagher 

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Integrated quality, when done correctly, plays a vital and pivotal role in enhancing any business, especially manufacturing operations.

How to Ask Clients for Feedback

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Photo by Christina @ wocintechchat.com on Unsplash

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When was the last time you asked your clients for genuine feedback on working together, beyond just revisions on projects and deliverables?

Uniform Unit Pricing: Tools for Consumers to Fight Shrinkflation

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Nearly 30% of consumer goods have been downsized and likely affected by shrinkflation over the past four years.

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Many consumers across the United States are increasingly aware of the decreasing quantity for many of the products that they regularly purchase and consume.

Finding PFAS Wherever They’re Hiding

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Alix Rodowa in the lab figuring out how to accurately measure PFAS in drinking water. Credit: R. Wilson/NIST

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They’re called per- and polyfluoroalkyl substances, or PFAS, a group of thousands of compounds that contain a chemical bond between fluorine and carbon.

Oh No! You’ve Been Customer Serviced

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“I appreciate your patience during this time.” Really? Really? Do I sound patient to you? Image credit: kika13

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‘I understand your frustration.” Really? My bank account is overdrawn. I’ve bounced two checks, and it’s because you made a mistake. Unless you’re also having fees charged to your account, I’m not feeling it.

Enhancing Last-Mile Logistics With Machine Learning

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With newer technology and more individualized and nuanced data, researchers can develop models with better routing options. But they also need to balance the computational cost of running them. Credit: Tima Miroshnichenko/Pexels

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Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days.

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