Let’s take a second to emphasize who is important in the following quotes, all by W.

Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an hour-by-hou

The 1962 film, Lawrence of Arabia, won the Oscar for Best Picture at the 35th Academy Awards.

Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement.

You think you’re well on the way toward building and leading a high-performing team. You’ve got a clear vision and mission, and a nice set of prioritized initiatives. You have all the right people.

There are many ways that we lose attention on tasks at hand.

Process improvers the world over rally around root cause analysis as if it were the holy grail of all things organizational. But is it?

Last month I joined Eric Buhrens, CEO at Lean Enterprise Institute (LEI), to host a leadership team from Tel Aviv’s Sourasky Medical Center. They were on a study mission to many of Boston’s fine hospitals and were winding up their week with a visit to LEI.

Equipment downtime gets expensive fast in automotive and aerospace manufacturing, a risk many companies try to mitigate by storing spare parts onsite. A machine breaks down, haul out the parts, and hopefully you’re back in business with minimal disruption.

Supply chains’ last-mile delivery has become the new Pony Express.