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Five Must-Haves in Digital Consumer Experiences

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A not-so-surprising fact, according to HubSpot: 65 percent of consumers state that the experience they encounter on a website is a “very important” factor in recommending a brand.

Unpacking the ‘Black Box’ to Build Better AI Models

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Credit: DeepMind on Unsplash

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When deep-learning models are deployed in the real world—perhaps to detect financial fraud from credit card activity or identify cancer in medical images—they are often able to outperform humans.

These Are Not Your Mother’s Machines

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The U.S.

In Crisis, Manufacturers Can Look to Kata

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Credit: ThisisEngineering RAEng on Unsplash

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There is more to lean manufacturing than improving a few processes. Sustainable lean success requires a companywide culture of continuous daily improvement.

Going Beyond Dust Hazard Analysis

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For owners and operators in the agricultural and food-processing industries, Jan.

Forced Return to Office Leads to Quiet Quitting

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The term “quiet quitting” emerged in March 2022, and refers to doing the bare minimal tasks of your job description well enough that you do

Cheerful Chatbots Don’t Necessarily Improve Customer Service

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Photo by Elisa Ventur on Unsplash
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Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be “delighted” to help. Once the bot creates the new order, it says it’s “happy” to resolve the issue.

How Does Work From Home Measure Up?

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When I started working from home in 1998, it wasn’t by choice. I was writing for a major record label that decided—in so many words—that I was like a painting that didn’t go with the furniture. (Fine. Know what you get when you play New Age music backward?

Apprenticeships: Five Things We Learned in Germany

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I’m sure you’ve heard the buzz around the German apprenticeship system—but does it really live up to the hype?

Don’t Wait for Laws to Protect Medical Devices

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Nearly a quarter of surveyed healthcare cyberattack victims experienced increased mortality rates following a data br

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