I always enjoy my fellow columnist Arun Hariharan’s musings. He has worked in the field of quality for more than 30 years and, like me, has obtained reasonable results.

Nearly every month, it seems, comes a new report. In March 2018, there was news of contaminated romaine lettuce, which eventually led to five deaths and sickened more than 200 people across the United States and Canada.

In June 2017, President Trump signed an Executive Order titled “Expanding Apprenticeships in America.” It calls for the creation of a special task force to identify strategies and pro

Each year, billions in funding for research and development as well as workforce initiatives is available for small and medium-sized manufacturers (SMMs) to help them get off the ground or aid in expansion efforts.

The high school students clustered around a 4 ft-tall red robot with long arms and cartoonish eyes.

In today’s hypercompetitive environment, companies can’t afford to lag behind when it comes to the quality of their products—or the tools and technologies they use to ensure them.

The U.S. Department of Commerce announced that the 2018 Malcolm Baldrige National Quality Award will be given to two educational institutions, an organ donor group, a hospital, and a project management firm.

I’ve written previously about 11 myths and mistakes about journey m

In this episode we look at lessons learned (or not) from GE, the difference between ISO and FDA “requirements,” and this year's Baldridge recipients.

Even though most businesses have invested in quality management and performance improvement, each organization is unique. People, processes, and machines must be coordinated to achieve desired outcomes. This is not easy.