Believe it or not, paper is very expensive. Although the going rate for a ream of standard copy paper is only about 10 bucks, the expense of relying on paper for your medical device quality management system is downright outrageous.

When Microsoft gave its 2,300 employees in Japan five Fridays off in a row, it found productivity jumped 40 percent.

Machine learning, the latest incarnation of artificial intelligence (AI), works by detecting complex patterns in past data and using them to predict future data.

Robert Rouzer is retired, but he may be busier than ever as a Baldrige volunteer.

‘It’s the shoes!” Spike Lee yelled into the camera on the Air Jordan ads.

The argument for moving toward enterprisewide model-based definition is simple: The way we describe products is increasingly digital, not paper-based.

You would expect a building where vinegar is made to have a sour smell, highly pungent, perhaps with a whiff of apple. World Technology Ingredients (WTI) smells nothing like this.

Government bureaucracies are inefficient. They waste taxpayer dollars, and they have no incentive to improve. We’ve all heard and probably repeated these axioms about wasteful government spending.

Lean: an employee-championed method of waste reduction. Six Sigma: a robust method of defect reduction. Embracing both methods provides organizations with multiple tools for continuous improvement.

At the University of California at San Diego, lean concepts have taken hold. Along with its process improvement curriculum, the university applies what it teaches through initiatives around campus.